Store Manager -Thrift Operations

About the role

Miracle Hill Ministries is South Carolina's largest and most comprehensive provider of homeless services. The position exists to shepherd a high‑performing team to ensure the thrift store operates productively and positively, meeting or exceeding sales goals for gross and net income through Christ‑centered leadership and demonstration.

Responsibilities

• Ensure that all store employees and volunteers' behavior aligns with the philosophy and policies of Miracle Hill Ministries.
• Provide Christ‑centered leadership that treats everyone with fairness, dignity and respect.
• Champion a positive work culture, good stewardship and efficient processes that drive strong team performance and consistently meet production and sales goals.
• Recruit, hire and train all employees to store policy and standard operating procedures; provide performance evaluation, ongoing coaching, feedback and corrective disciplinary action when needed.
• Develop store strategies and events to increase donor/customer traffic and optimize profitability.
• Plan and prepare store work schedules and assign employees, clients, and volunteers to specific duties.
• Oversee the timely processing of all incoming merchandise and set, plan and lead daily goals to achieve production and placement in all merchandise areas.
• Implement pricing strategies appropriate to current supply and demand trends to ensure sell‑through.
• Evaluate inventory needs and oversee ordering merchandise and supplies from warehouse and vendors.
• Demonstrate and promote a Christ‑centered store environment, encouraging exceptional donor/customer engagement and service, promptly greeting, assisting and thanking all donors and customers.
• Control and manage payroll and operating expenses in compliance with the annual operating budget.
• Resolve all employee, donor and customer concerns in a timely and respectful manner.
• Ensure inside and outside areas of the store are neat, clean, organized and free from hazards.
• Ensure employees follow proper store cash handling procedures, secure store funds, and maintain cash reconciliation with sales receipts, daily sales records and reports.
• Ensure compliance of all safety guidelines, timely correcting and reporting hazards and incidents.
• Have a willingness to share the good news of Jesus Christ, give a personal testimony and pray with/for those served by the ministry.
• Perform any required job duties of a thrift store associate/supervisor or other duties as assigned.

Skills

• Display a life that reflects Miracle Hill's Core Values: Christ‑centered, compassion, integrity, continual growth.
• Proven ability to organize, manage time and effectively manage multiple tasks and competing priorities.
• Model good work habits and motivate self and others to take initiative in daily tasks and operations.
• Strong delegation and communication skills to convey important information clearly and effectively.
• Exhibit servant leadership through humility, personal accountability, flexibility, problem solving, initiative and conflict resolution.
• Ability to coach, teach, train and develop others to establish a productive and positive work environment.
• Demonstrate a willingness to learn, be open to new ideas and changes and lead to them.

Qualifications

• Education or equivalent experience: BA in related field preferred, but not required.
• Experience: 3 years retail experience, preferably with one or more years in a supervisory role.
• Basic computer, cash register and accurate cash handling ability required.
• Valid SC driver's license is required; MVR record must meet MHM insurance criteria.
• Ability to operate pallet jack and/or forklift as trained; certification may be required for this position.
• As an evangelical Christian ministry, Miracle Hill values its rights under federal law to hire individuals who share the Christian faith and the ministry's doctrinal beliefs. All applicants must read and agree with the Doctrinal Statement and Employment Qualifications.

Benefits

• Mobile Phone Reimbursement: Select MHM roles are approved for mobile phone reimbursement and will be paid through MHM payroll.