Store Manager (Store 6274)

Responsible for all facets of store operations and directly influences the performance of everyone who interacts with guests. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, develops and promotes a sales culture by creating individualized and complete solutions for every guest, and providing outstanding guest service experiences through professional conduct and shared passion for gaming. Supports the overall store environment to meet or exceed sales and profit goals.

Responsibilities

• Manage and lead in a multi-unit capacity.
• Provide and model best-in-class guest service: greet guests promptly, respond to questions and concerns quickly and courteously, assist with video gaming needs, inform about promotions, recommend additional items, and thank guests.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships.
• Process guest purchases and return transactions accurately using the Point-of-Sale (POS) system, including making correct change and providing receipts.
• Respond to guest comments or questions in person or on the phone, using professional phone etiquette.
• Promote GameStop’s guest benefits, such as the new title reservations program, trade-in program, and Pro Rewards loyalty program.
• Recruit, interview, hire, assess, develop, and retain high-performing associates.
• Ensure associates complete onboarding, job training, and compliance training before working shifts independently.
• Communicate regularly with store associates and District Manager to implement GameStop initiatives according to plan.
• Set guest service expectations and train associates in job responsibilities, policies, procedures, and guidelines.
• Supervise and delegate tasks to Sales Associates, Retail Keyholders, and Assistant Store Managers.
• Schedule store associates following guidelines, ensuring breaks and meals are accounted for.
• Supervise staffing levels to maintain optimum guest service.
• Approve payroll, enter paid time off, make time edits, and verify associates are paid for all time worked.
• Provide timely recognition and feedback to associates, including written feedback in the HR system.
• Ensure store areas, including restrooms, are neat, clean, organized, and merchandised per company guidelines.
• Ensure Omni-Channel orders are fulfilled and shipped daily.
• Perform store inventory counts, stock and restock merchandise, and organize products on the sales floor.
• Protect company assets through inventory control, loss prevention, scam awareness, and safety best practices.
• Lead the store team in meeting and exceeding sales, profit, and shrink goals.
• Count, balance, and reconcile daily business transactions accurately in the POS system.
• Complete closeout paperwork for daily transactions and bank deposits correctly; ensure sufficient cash and change for sales.
• Verify shipments for discrepancies, conduct merchandise counts, and communicate discrepancies to the District Manager.
• Process defectives, recalls, and stock pulls accurately and promptly.
• Maintain awareness of associate and guest safety; address hazardous situations and report injuries per company guidelines.
• Maintain organized store records and files; ensure manuals are up to date.
• Form professional partnerships with military personnel on assigned bases (applies to stores on military bases).
• Adhere to all GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.

Requirements

• Proof of identity and eligibility to work in the United States.
• At least 18 years of age.
• High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred.
• At least 1 year of retail management experience required; 3 years of retail sales, guest service, or leadership experience preferred.
• Video game knowledge preferred.

Skills

• Outgoing and welcoming personality with strong people skills.
• Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred.
• Ability to work independently and lead a team to complete tasks in a timely manner.
• Meet leadership performance expectations, including attendance, personal appearance, safety, and respectful workplace conduct.
• Operate Point-of-Sale (POS) computer system and perform basic mathematics and alphabetizing.
• Complete required paperwork accurately.
• Carry out instructions in written, oral, or diagram form and convey instructions to others.
• Execute financial tasks in strict accordance with company policy.
• Achieve objectives and lead in a fast-paced, rapidly changing environment.
• Work 40 hours per week with flexibility for extended hours, nights, weekends, holidays, and occasional overtime.
• Manage pressure and adapt to stressful situations without impacting guest interactions.
• Reliable, trustworthy, and able to use good judgment.
• Able to work alone and stand/move throughout the store unassisted for up to 12 hours per day.
• Bend, stoop, crouch, balance, stretch, reach, climb ladders, and lift merchandise up to 30 lbs. from ground level to 4 feet.
• Working understanding of military ranks and insignia (applies to stores on military bases).

Pay

$17 - $25 per hour