Store Manager (Store 4853)

About the role

The Store Manager is responsible for all facets of store operations and directly influences the performance of everyone who interacts with guests. Using elements of GameStop's buy, sell, trade, and reservation business model, the Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest, providing outstanding guest service experiences, and supporting the overall store environment to meet or exceed sales and profit goals.

Responsibilities

• Manage and lead store operations in a multi-unit capacity.
• Provide and model best-in-class guest service: greet guests promptly, respond to questions and concerns courteously, assist guests with their video gaming needs, and prioritize guests over tasks.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships.
• Process guest purchases and return transactions accurately using the Point-of-Sale (POS) system.
• Respond to guest comments or questions in person or on the phone professionally.
• Promote GameStop’s unique guest benefits, such as the new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
• Recruit, interview, hire, assess, develop, and retain high-performing associates.
• Ensure associates complete onboarding, job training, and compliance training before working shifts independently.
• Communicate regularly with store associates and District Manager to implement all GameStop store initiatives.
• Set guest service expectations and train associates in all job responsibilities, policies, and procedures.
• Supervise and delegate tasks to Sales Associates, Retail Keyholders, and Assistant Store Managers.
• Schedule store associates, ensuring compliance with guidelines and accounting for breaks and meals.
• Supervise staffing levels to maintain optimum guest service.
• Approve payroll, enter paid time off, and verify accurate payment for all time worked.
• Provide timely and appropriate recognition and feedback to associates concerning performance.
• Ensure all areas of the store, including restrooms, are neat, clean, organized, and merchandised per company guidelines.
• Ensure Omni-Channel orders are fulfilled and shipped daily.
• Perform store inventory counts, stock and restock merchandise, and organize products on the sales floor.
• Protect company assets through effective inventory control and loss prevention practices, including scam awareness and safety best practices.
• Lead the store team in meeting and exceeding sales, profit, and shrink goals.
• Count, balance, and reconcile daily business transaction totals accurately in the POS system.
• Complete closeout paperwork for daily business transactions and bank deposit slips accurately.
• Verify all shipments for discrepancies and conduct merchandise counts/inventories.
• Process defectives, recalls, and stock pulls accurately and promptly.
• Maintain awareness of associate and guest safety, addressing hazardous situations immediately.
• Maintain store records and files in an organized manner, ensuring manuals are up to date.
• Form professional partnerships with military personnel on assigned bases (applies to stores on military bases).
• Adhere to all GameStop policies and procedures, including those in the Associate Handbook and Code of Standards, Ethics & Conduct.

Requirements

• Must provide proof of identity and eligibility to work legally in the United States.
• Must be at least 18 years of age.
• High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred.
• At least 1 year of retail management experience required; 3 years of retail sales, guest service, or leadership experience preferred.
• Video game knowledge preferred.

Skills

• Outgoing and welcoming personality with strong people skills.
• Clear verbal and written communication and listening skills in English; bilingual (English/Spanish) preferred.
• Ability to work independently and lead a team to perform tasks in a timely manner.
• Meet leadership performance expectations, including attendance, personal appearance, safety, and respectful workplace conduct.
• Operate Point-of-Sale (POS) computer system and possess basic mathematics and alphabetizing skills.
• Complete required paperwork properly and follow instructions in written, oral, or diagram form.
• Execute financial tasks in strict accordance with company policy.
• Achieve objectives and lead in a fast-paced, rapidly changing environment.
• Work 40 hours per week with flexibility for extended hours, nights, weekends, holidays, and occasional overtime.
• Manage pressure and adapt to stressful situations without impacting guest interactions.
• Reliable, trustworthy, and able to use good judgment.
• Ability to work alone and stand/move throughout the store unassisted for up to 12 hours per day.
• Physical ability to bend, stoop, crouch, balance, stretch, reach, climb ladders, and lift merchandise up to 30 lbs.
• Working understanding of military ranks and insignia (for positions on military bases).