Store Manager (Store 2427)

About the Role

The Store Manager is responsible for all facets of store operations and directly influences the performance of everyone who interacts with guests. Using elements of GameStop's buy, sell, trade, and reservation business model, the Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest, providing outstanding guest service experiences, and supporting the overall store environment to meet or exceed sales and profit goals.

This position supervises a retail staff which may vary based upon store size, location(s), and expected sales volume, and may manage and lead in a multi-unit capacity.

Responsibilities

• Provide and model best-in-class guest service: greet guests promptly, respond to guest questions and concerns courteously, assist guests with their video gaming needs, inform guests of special promotions, recommend additional items, and thank every guest for shopping at GameStop.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that lead to sales and repeat business.
• Process guest purchases and return transactions accurately using the Point-of-Sale (POS) system, including making correct change and providing receipts.
• Respond to guest comments or questions in person or on the phone promptly and professionally.
• Promote GameStop’s unique guest benefits, such as the new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
• Recruit, interview, hire, assess, develop, and retain high-performing associates.
• Ensure associates complete onboarding, job training, and compliance training before working shifts independently.
• Communicate regularly with store associates and District Manager to implement GameStop store initiatives according to plan.
• Set guest service expectations, train associates in job responsibilities, and supervise tasks delegated to Sales Associates, Retail Keyholders, and Assistant Store Managers.
• Schedule store associates while following guidelines and ensuring breaks and meals are accounted for.
• Supervise staffing levels to maintain optimum guest service and ensure consistent best-in-class service.
• Approve payroll, enter paid time off, make time edits, and verify associates are paid for all time worked.
• Provide timely and appropriate recognition and feedback to associates concerning performance.
• Ensure all areas of the store, including restrooms, are neat, clean, organized, and merchandised per company guidelines.
• Ensure Omni-Channel orders are fulfilled and shipped daily.
• Perform store inventory counts, stock and restock merchandise, and organize products on the sales floor.
• Protect company assets through effective inventory control, loss prevention practices, and delivering bank deposits as required.
• Lead the store team in meeting and exceeding sales, profit, and shrink goals.
• Count, balance, and reconcile daily business transaction totals accurately in the POS system.
• Complete closeout paperwork for daily business transactions and bank deposit slips accurately.
• Verify shipments for discrepancies and conduct merchandise counts or inventories.
• Process defectives, recalls, and stock pulls accurately and promptly.
• Maintain awareness of associate and guest safety, address hazardous situations, and report injuries promptly.
• Maintain store records and files in an organized manner and ensure manuals are up to date.
• Form professional partnerships with military personnel on assigned bases (applies to stores on military bases).
• Adhere to all GameStop policies and procedures, including those in the Associate Handbook and Code of Standards, Ethics & Conduct.

Requirements

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years of age.
• High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred.
• At least 1 year of retail management experience required.
• At least 3 years of retail sales, guest service, and/or management/leadership experience preferred.
• Video game knowledge preferred.

Skills

• Outgoing and welcoming personality with strong people skills.
• Clear verbal and written communication and listening skills in English; bilingual English/Spanish skills preferred.
• Ability to work independently and lead a team to perform tasks in a timely manner.
• Meet leadership performance expectations, including attendance, personal appearance, safety, and a respectful workplace.
• Operate Point-of-Sale (POS) computer system and possess basic mathematics and alphabetizing skills.
• Complete required paperwork properly and follow written, oral, or diagram instructions.
• Execute financial tasks in strict accordance with company policy.
• Achieve objectives and lead in a fast-paced, rapidly changing environment.
• Work 40 hours per week with flexibility for extended hours, nights, weekends, some holidays, and occasional overtime.
• Manage pressure and adapt to stressful situations without impacting guest interactions.
• Reliable, trustworthy, and able to use good judgment.
• Able to work alone and stand or move throughout the store unassisted for up to 12 hours per day.
• Bend, stoop, crouch, balance, stretch, reach, climb ladders, and lift merchandise weighing up to 30 lbs. from ground level to a minimum height of 4 feet.
• Possess or acquire a working understanding of military ranks and insignia (applies to stores on military bases).