Store Manager - Stevens Creek

About the role

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

Responsibilities

• Provide customers with the best selection, exceptional service and well-organized stores so we can offer spiritual, social, and rehabilitation programs to those in need.
• Accountable for meeting store sales and income budget expectations while managing expenses to maximize profitability.
• Create a positive and mentoring environment for Beneficiaries (ARC rehabilitation program participants) through collaboration and partnership with program staff.
• Implement positive and effective Work Therapy Assignments (WTA) and keep Beneficiaries on the right track and focus where they need to improve.

Qualifications

• Minimum High School Diploma or equivalent
• Minimum of 3 years of supervisor/management experience in a retail environment (thrift experience preferred)
• Basic understanding of office applications, including MS Office (Word, Excel, Outlook)
• Valid Driver’s license, successfully pass a MVR check (required), proof of insurance and access to a motor vehicle
• Ability to communicate effectively with management, store employees, customers, and donors

Essential Duties And Responsibilities

• The primary responsibility of the Store Manager is to be accountable for meeting the sales and income budget expectations while managing the expense controls to maximize profitability for the assigned location.
• Plans and directs the day-to-day operations of assigned store location.
• Hire, train and direct the store team to ensure proficiency of processes while also responsible for the development and performance coaching of all store employees.
• Responsible for issuing employee evaluations, key performance results and corrective actions as needed, in coordination with the HR Generalist/Coordinator and District Sales Manager.
• Schedule employees to ensure appropriate coverage in store and donation center.
• Coverage of daily morning and shift change team meetings.
• Ensure high levels of Customer and Donor satisfaction through excellent service to meet their needs while also maintaining good Community relations.
• Develop strategies to improve service to maximize the customer experience.
• BRP (Back Room Processing) - Ensure Back Room Processors/Warehouse Associates work effectively and efficiently to meet daily processing goals.
• Ensures that all store deliveries/product (Inventory management) is on the sales floor in a timely manner.
• Supervise, support, and conduct reporting of program Beneficiaries if/when Work Therapy Assignments are put in place at your location.
• Responsible for the protection and security of store currency, inventory, and property.
• Ensures the building is secured during non-operating hours with alarm system arming and alert protocol.
• Conduct and record mandatory Weekly Store Meetings.
• Attends ARC Monthly Safety Meetings.
• May transfer or be relocated to other stores based on business needs.
• Full-time associates may be scheduled to work any Full-time shift including evenings, weekends, and holidays.