Store Manager, Robert Graham - Westchester Mall NEW STORE OPENING!

About Us

Robert Graham, founded in 2001, is an American eclectic luxury men's and women's apparel brand. We sell to top US retailers including Neiman Marcus, Saks, and the very best specialty retailers, as well as key international doors. Our company offers excellent career growth opportunities, competitive salaries, and benefits within a dynamic work environment.

Responsibilities

• Sales Generation:
  • Meet or exceed sales goals
  • Continuously motivate sales staff to meet assigned sales and productivity goals
  • Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
  • Demonstrate an in-depth knowledge of the merchandise; ensure selling staff is fluent in all aspects of product knowledge
  • Demonstrate sales leadership for staff by playing an active role on the selling floor
  • Collaborate with the Area Manager and VP of Stores to identify marketing opportunities to support sales
  • Work with the Retail Operations and Marketing teams to develop events/incentives that will continue to grow the customer base, with a particular emphasis on building the local market
• Customer Service:
  • Ensure all associates provide the highest level of customer service to achieve World Class Service standards
  • Ensure staff maintains constant client communication through utilizing their client books and client database
  • Resolve all client problems and complaints quickly and effectively
  • Assist sales associates with various customer service issues (e.g., dissatisfied customers, returns, defective merchandise)
  • Empower associates to make decisions in the customer's best interest that also support the Company's philosophy
• Operations:
  • Ensure facility maintenance, presentation, and organization
  • Ensure cash control procedures are properly followed, including bank deposits, safe funds, and petty cash
  • Control store expenses and maintain budgets, continually striving to reduce costs
  • Ensure deliveries are properly processed in a timely manner
  • Monitor the movement of all inventory and ensure that staff adheres to all Shipping/Receiving policies and procedures
  • Meet inventory accuracy and shrink requirements
  • Ensure staff is trained in all areas of appropriate register usage and maintenance
  • Understand and properly execute all management register functions
  • Support, promote, and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, and inter-store communication
  • Build and maintain good communication with members of the corporate office, regional office, mall office, and other stores
  • Exhibit proficiency in computer programs used by the Company, including Word, Excel, and Outlook
• Visual Merchandising:
  • Maintain all merchandising directives and ensure execution of effective merchandising strategies
  • Partner with logistics, product teams, and supervisor to ensure appropriate assortment for the store
  • Ensure the selling floor is neat, clean, organized, and reflects the correct visual image at all times
  • Ensure presentation of all displays, fixtures, and all visual areas are reflective of current visual direction
  • Identify and communicate product concerns in a timely manner
  • Communicate inventory needs to the corporate retail team in order to support the business goal

Requirements

• 3-5 years of management experience within a fashion/luxury retail store environment
• Experience managing retail sales staffing and schedules
• Availability to work weekends, holidays, and be on call to cover store operational needs as required

Skills

• Sales and Goal Oriented: Ability to maintain and communicate the company's commitment to goals, drive sales, and measure team performance
• Developmental and Training Skills: Ability to recognize and recruit talent, delegate responsibility, and coach staff to help them grow. Must be able to motivate staff and provide prompt and specific feedback
• Performance Management Skills: Ability to take responsibility for own performance and the output of the team by setting clear goals and expectations, tracking progress, ensuring feedback, and addressing performance issues promptly
• Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers; uses customer information for improvements; acts with customers in mind; establishes and maintains effective customer relationships

Benefits

• Bonus and commission eligible position
• Generous employee discount at Robert Graham

Pay

Salary Range: $26.00–$39.00 per hour. The stated base hourly range represents our good faith estimate as to what candidates are likely to expect. Offers are tailored within the range based on the selected candidate's educational and professional experience, industry knowledge, location, technical and communication skills, and other relevant factors.