Store Manager-Ridgemont Store, Abilene, TX,

Responsibilities

• Consistently monitor process flow (donated/new goods to floor to securing a sale) and make improvements as necessary.
• Ensure each customer receives outstanding customer service by promoting a customer-friendly environment.
• Greet, acknowledge, and express genuine concern for customers and their needs.
• Lead team in offering excellent customer experience at the donation door.
• Ensure donations are accepted graciously, every customer is thanked, and a receipt is offered to each donor.
• Achieve and exceed established goals (sales, production, roundup, etc.).
• Create and maintain a schedule for appropriate store and donation unit coverage. Edit and approve time as necessary.
• Follow budgetary guidelines and improve processes to meet or exceed those guidelines.
• Responsible for floor moves, merchandising, display maintenance, and store housekeeping.
• Navigate databases such as POS, timeclock, outlook, imeet, etc.
• Receive/monitor stock and process/replenish merchandise as necessary.
• Enforce and adhere to all laws, regulations, company policies, procedures, and practices including signage, pricing, and loss prevention.
• Report violations as appropriate.
• Provide training, direction, encouragement, and motivation to program participants as outlined by Mission Services.
• Handle the needs of barriered employees in a sensitive and effective manner.
• Hire, train, motivate, and discipline employees.
• Train and educate staff regarding behavior, productivity, and attendance. Inform Regional Sales Manager of issues or potential issues.
• Ensure employee competencies and evaluations are completed thoroughly and timely.
• Manage daily operations of the store, including timely and accurate deposits, providing accurate reports, and other documentation as needed.
• Teach employees how to accurately balance cash drawer and monitor accuracy.
• Maintain and display solid knowledge of routine pricing and products.
• Work at different store locations as needed, with possible overnight travel.
• Maintain excellent customer service. Communicate appropriately and positively with co-workers and others.

Qualifications

• High School or GED required
• Customer Service Experience Required
• 1 year Retail sales and management experience required
• Must be certified or certifiable in CPR/First Aid
• Valid Texas Drivers License and good driving record required