Store Manager- Pro Wood Finishes (PSE)

About the Role

PSE GROUP is seeking a Store Manager to service customers in the Industrial Wood Coatings market. This role is responsible for leading and profitably managing all operational aspects of an assigned retail store, including employees, customers, inventory, and facility management. This position collaborates with the Regional Manager and Operations Team.

About PSE Group

PSE Group is a nationwide team of coatings specialists dedicated to providing exceptional products and value-added services to customer partners. The company offers a wide range of coatings solutions to enhance customer productivity, improve quality, and reduce material cost, supporting the entire purchasing process from coatings to associated products to complete application systems. PSE Group includes brands such as Painters Supply & Equipment Co, Nyquist Paints, FAMIS, Aerocoat Source, ABC Autobody Color, Auto Paint Supply, Carolina Automotive Refinish Supply, Charlottesville Automotive Refinish Supply, Golden Isles Paint & Supply, Interbay Coatings, ProWood Finishes, RMS Pro Finishes, Specialty Coatings Inc., Strand's Industrial Coatings, United Sales Company, and Wyrick Company.

Store Management Duties

• Maintain daily cash drawer and ensure daily bank deposit is made.
• Maintain all activities and check, verify and interpret data.
• Assist to rectify delinquent accounts.
• Route delivery schedule to optimize unit efficiency and ensure maximum customer service.
• Review various reports (e.g., P & L Analysis, Inventory Reports).
• Responsible for maintenance of trucks and other equipment.
• Ensure maintenance/cleaning of equipment and facility.
• Know job duties of reporting personnel and ensure their completion to Company standards.
• Control expenses, remain within budget, and maintain required records/documentation and submit required reports, documentation, and summaries as required by management.

Sales & Customer Service Duties

• Process sales transactions using POS devices and Company guidelines.
• Answer telephone professionally, answer questions knowledgeably, and/or take customer orders.
• Assist customers in choosing wood coating products.
• Stock merchandise in the store.
• Maintain records of customer special orders, color mixes, prices, promos, etc.
• Provide support and assistance to Outside Sales Rep as needed.
• Give immediate attention to customer comments and complaints; complete appropriate non-conformance or corrective action form and forward to immediate supervisor.
• Assist with inside customer service as needed, including servicing customers and/or processing orders.
• Conduct self professionally to ensure customer quality and service expectations are met.

Inventory Management Duties

• Match invoices with purchase order receiving slips.
• Know inventory system and determine stocking levels of PPG/ICI and all associated product lines.
• Ensure inventory replenishments and rotate stock to avoid obsolescence.
• Provide customer with information on established and new products.
• Conduct physical inventory.
• Maintain Mixing Room records including tint usage, can usage, mis-tints, etc., and perform necessary inventory transfers.

Personnel Management Duties

• Train and cross-train inside personnel using Company training aides.
• Recruit, interview, and develop inside personnel as needed.
• Determine staffing levels and schedule employees accordingly.
• Write and administer employee performance appraisals for reporting personnel.

Safety & Security Duties

• Maintain, implement, and/or correct store safety standards to ensure compliance with Company and Governmental regulations.
• Direct store in implementation and compliance with Company security standards including opening/closing store and truck security inspection.

Additional Duties

• Prepare coating orders, including mixing, utilizing standard and custom formulas.
• Make delivery of product as needed to ensure customer quality and service expectations are met.
• Load/unload merchandise from trucks.
• Pull products from sales floor displays and/or stock room.
• Perform other duties as assigned.
• Properly dispose of waste cans and product in compliance with Company and Governmental regulations.
• Assist staff with periodic or annual store inventories.
• Special projects as assigned.

Note: Additional duties may be considered "essential" depending on the number of employees working in the store.

Physical Requirements

• Lift and carry approximately 25–50 lbs. frequently and 75–100 lbs. on occasion.
• Spend approximately 20% of time sitting, 60% standing, 10% walking, and 10% stooping, climbing, and kneeling.
• In stores where paint mixing is required: must be able to perceive color differences and wear safety equipment as required.
• Must be able to tolerate non-toxic coating odors.
• Must be able to operate lift truck and hand truck.
• In stores where deliveries may be required: must be licensed and able to operate a car or truck.
• Must be able to physically demonstrate paint and associated products by utilizing various product delivery systems such as spray guns and other related equipment.

Training Requirements

Minimum training requirements to become certified in this position include:

• RIGHT-TO-KNOW Training (required)
• Store Personnel Product Training Program (recommended)
• DOT Regulation Training
• Hazardous Waste Training
• Product & Color Adjustment Course
• Counterperson Product/Service Course
• Attendance at various manufacturer training seminars and/or training schools (may be conducted after normal business hours; training schools may require overnight travel up to five days)

Qualifications

• High School diploma or equivalent required.
• Previous record of effective management including expense control, sales management, and directing personnel.
• Knowledge of product technology and product application, usually obtained through one or more years experience in a store or other Company position or related experience in Industrial Wood Coatings (preferred).
• Ability to work all scheduled hours as needed.
• If use of employee's own vehicle is required for company business, must obtain appropriate insurance per Company Policy.
• Must be licensed to operate vehicle in accordance with state law (including commercial driver's license if required).
• Must have acceptable driving record from State Motor Vehicle Bureau.