Store Manager - Perry Ellis

Perry Ellis International, Inc. represents a diverse portfolio of lifestyle apparel brands. The Company owns and licenses nationally and internationally recognized brands including: Perry Ellis®, Original Penguin® by Munsingwear®, Laundry by Shelli Segal®, Rafaella®, Cubavera®, Ben Hogan®, Savane®, Grand Slam®, John Henry®, Manhattan®, Axist®, and Farah®. The Company enhances its roster by licensing trademarks from third parties, including: Nike® for swimwear, and Callaway®, PGA TOUR®, and Jack Nicklaus® for golf apparel.

About the Role

A store manager is responsible for overseeing the daily operations of a store, ensuring it runs smoothly and effectively. The manager directs all activity required to achieve or exceed goals, including sales and profit objectives, customer service, human resources (development and retention of the team), payroll, operating expenses, loss prevention, and merchandise presentation.

Responsibilities

• Customer Experience
  • Function as a role model at all times, ensuring customers remain the top priority.
  • Respond to all customer complaints or needs.
  • Achieve excellent scores on secret shopper reports.
  • Promote merchandise, demonstrate product knowledge, and assist customers with requests.
• Revenue Generation
  • Share vision and execute store strategy in alignment with corporate and district initiatives.
  • Achieve store financial objectives: sales goals, comp store increases, sales per square foot, expense control, units per transaction, payroll percent, and shrinkage.
  • Educate the store team on reports, business trends, and inventory opportunities.
  • Analyze business reports consistently and develop strategies to maximize financial performance.
• Operational Responsibilities
  • Prioritize workflow through successful planning and time management.
  • Maintain appropriate staffing levels based on business trends and payroll guidelines.
  • Understand and comply with all company policies, procedures, and operations.
  • Responsible for the maintenance of the physical appearance and cleanliness of the store.
  • Recognize problems, analyze causes, and generate solutions.
  • Maintain compliance with all company-assigned training.
  • Convey company expectations effectively.
  • Protect Company assets (inventory, cash, store fixturing, and other company property).
  • Communicate all loss prevention occurrences to the District Manager, Market Manager, and Loss Prevention Manager.
  • Practice excellent customer service to prevent possible theft.
  • Review and audit store processes, transactions, and paperwork for compliance with company policies.
  • Supervise, lead, and motivate staff members.
• Visual, Brand, and Product Management
  • Ensure execution of all pricing strategies to achieve gross margin.
  • Merchandise the store according to visual guidelines and hold teams accountable to company visual standards.
  • Communicate store inventory opportunities to the District Manager or Market Manager.
  • Participate in timely planning and execution of store planograms.
  • Ensure the store team understands the company’s brand position.
  • Ensure replenishment of merchandise on the selling floor as needed.
  • Instruct and participate in visual merchandising standards and directives set forth by the company.
• People Responsibilities
  • Ensure all PEI customer service standards are met and modeled.
  • Adhere to Human Resources standards following general practices.
  • Recruit, select, hire, and develop diverse talent for the store.
  • Fill open positions with qualified candidates within 30 days and maintain a talent pool.
  • Assess, develop, educate, mentor, and provide timely feedback and coaching.
  • Hold the store team accountable for achieving store results.
  • Manage conflict effectively.
  • Empower and involve the team in the decision-making process while guiding it.
  • Be receptive to feedback and foster dialogue around solutions.
  • Lead by taking calculated risks and manage through change and adversity.
  • Maintain confidentiality and meet commitments.
  • Ensure all store associates adhere to federal, state, and local labor laws.

Requirements

• Human Resources: Proven ability to network and maintain a talent pool for recruitment; select and develop store management teams; develop bench strength; coach and counsel; persuasively argue a point of view without losing objectivity.
• Customer Service: Ability to function as a role model, ensuring customers remain the top priority; respond empathetically when dealing with customers.
• Organization: Ability to organize, delegate, prioritize, meet deadlines, hold the team accountable, and follow up on all activities.
• Leadership: Proven ability to challenge and motivate management and store teams in an atmosphere of mutual respect by supporting PEI core values.
• Merchandising: Knowledge of visual presentation standards; ability to implement and interpret planograms.
• Communication: Strong verbal and written communication skills.
• Business Analysis: Ability to analyze business trends and function within payroll, shortage, and controllable expenses to maximize performance and profitability.
• 3-5 years of retail management experience.
• Strong interpersonal communication and customer service skills; outgoing, friendly, and personable with a positive attitude.
• Must be able to stand for long periods on the sales floor.
• Must be able to move and/or lift up to 25 pounds.
• BS degree would be a plus.

Benefits

• Employee discount
• Paid vacation and personal time
• Healthcare plan: Medical/Dental
• Tuition reimbursement
• 401(k) plan & company match