Store Manager (New Store Opening)

About the role

FIGS is looking for an experienced Store Manager to run point for our new Community Hub opening in the Tysons Corner Mall. As the Store Manager, you will oversee all facets of retail operations and the development of our FIGS sales associates. Your primary focus will be driving business growth through exemplary management and delivering outstanding customer experiences. This role entails close collaboration with our leadership team based in Santa Monica.

Responsibilities

• Monitor and improve all sales performance and productivity in line with business objectives
• Attract, develop and lead a high-performance team through effective training and coaching
• Ensure stock integrity practices are maintained and back of house are effectively managed for operational success
• Develop business strategies, analyze business goals and targets to achieve financial objectives in line with business-specific KPIs
• Create and foster a dynamic environment while motivating employees to represent the FIGS brand, mission, and values
• Provide weekly reporting on inventory, product performance, and other metrics
• Support the Marketing team in achieving daily financial targets
• Contribute to visual merchandising efforts and ensure store standards are upheld
• Spearhead innovative projects within tight deadlines
• Lead by example on the sales floor at least four days per week, offering real-time feedback and coaching to the team
• Educate and train team members to deliver exceptional customer experiences
• Manage product inventory, including unpacking boxes weighing between 5 to 30 lbs as needed
• Accurately track hours and expenses, and review profit and loss statements for accuracy

Requirements

• 5+ years of experience in retail management
• 2+ years of experience managing high-volume retail operations
• Proven track record of driving results and motivating teams
• Exceptional conflict resolution skills and the ability to mediate effectively
• Strong verbal and written communication abilities
• All employees are expected to be available to work “Black Friday” (the day after US Thanksgiving) and from the second week of December until the end of the holiday season, as defined annually

Other must haves

• Knows how to have fun and boost positive vibes
• Comfortable in a fast-paced, ever-changing environment
• Embodies FIGS brand ethos through and through

Pay

This role's base salary range is between $80,000 and $95,000. Actual base salary is determined based on relevant skills, qualifications, and years of experience.

Benefits

• Annual bonus eligibility through the FIGS annual bonus program
• Comprehensive benefits package including premium medical, dental, and vision coverage
• Full access to wellness services through Breethe and Classpass
• 100% FIGS-sponsored life insurance and disability insurance
• 401(k) program with a company match up to the first 6% of your contribution
• 12 company holidays
• Flexible vacation for salaried team members; up to 3 weeks of accrued vacation for hourly team members
• Parental leave, new parent care meals, and transition back-to-work support for primary caregivers
• FIGS-sponsored Uber Eats voucher for in-office weeks
• Personalized discount code for 50% off all FIGS products, plus a separate 25% discount code for family and friends
• Access to FIGS Vet, discounted pet daycare, and discounted pet insurance

About FIGS

FIGS, Inc. is a founder-led, direct-to-consumer healthcare apparel and lifestyle brand that seeks to celebrate, empower, and serve current and future generations of healthcare professionals. We redefine scrubs by creating technically advanced apparel and products that feature an unmatched combination of comfort, durability, function, and style, all at an affordable price. With the largest DTC platform in healthcare apparel, we sell to a rapidly growing community of loyal customers. Through these relationships, FIGS has built a community and lifestyle around the profession, revolutionizing the healthcare apparel market.

Our Threads for Threads initiative donates scrubs to healthcare professionals working in resource-poor countries around the world.