Store Manager, Manhasset (NY)

Loro Piana is an Italian luxury Maison founded in 1924, known for creating the finest quality textiles, ready-to-wear collections, accessories, and bespoke garments. Our dedication to exceptional craftsmanship and use of the world’s finest raw materials positions us as a leader in the luxury industry. As an iconic Maison within the LVMH group, we uphold a strong commitment to unparalleled quality and excellence.

About the role

We are seeking a Store Manager to join our team at Loro Piana. In this pivotal role, you will oversee daily operations, enhance sales performance, and manage a successful team to deliver exceptional shopping experiences to our clients. Your leadership will contribute to the success of key business initiatives while upholding company standards.

Responsibilities

Sales and Business Development

• Oversee sales performance by analyzing key metrics and implementing action plans to optimize business opportunities.
• Responsible for achieving quantitative targets through strategic planning, identifying client and VIC opportunities.
• Act as a brand ambassador and reflect an elevated brand image while managing VIC initiatives at all times.
• Maintain ongoing communication with the store team, retail leaders, and cross-functional partners to ensure alignment on sales objectives.
• Evaluate market trends and perform competitive analysis to identify areas of potential sales growth while leveraging available resources.
• Support in the sales process by ensuring the highest level of luxury service and navigate critical situations with a high level of professionalism.
• Ensure achievement of quantitative targets by analyzing results, verifying monthly activities, and leading team meetings.

Team Management

• Collaborate closely with the Assistant Store Manager to oversee a successful store team through task delegation, performance management, and utilizing storytelling to convey product knowledge while upholding service/selling standards.
• Provide effective guidance, coaching, and feedback to all members of the team to foster professional growth and a productive work environment.
• Create career development plans and identify opportunities of growth for all team members.
• Participate in the scouting and selection of new team members by collaborating with HR partners.
• Lead team meetings to provide store performance updates and emphasize key priorities.

Operations

• Enhance comprehension of important operational procedures including inventory management, daily opening/closing activities, and strategic scheduling.
• Manage various operational procedures such as cycle counts, stock consolidations, and fiscal inventory.
• Oversee the After Sales process and flow, including alterations, repairs, and spare parts.
• Responsible for reporting store facilities and maintenance issues in a timely manner to guarantee safety and functionality of the store.
• Manage store expense related to profit and loss including shipping/receiving costs, supplies, and alterations, optimizing expenditure within budget constraints.
• Oversee proper execution of internal procedures, administrative tasks, and operational activities.
• Ensure alignment of visual merchandising practices with corporate and central guidelines.
• Manage stockroom operations to ensure that inventory is aligned with sales potential.
• Communicate with store team to mitigate potential business risks and threats.
• Enforce labor laws, safety procedures, and sales regulations with the support of corporate partners.

Requirements

• 5+ years of management and sales experience in a luxury retail environment.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent communication, analytical, leadership, and problem-solving skills.
• Energetic, passionate, and results-oriented with experience managing a high-volume store.
• Strong knowledge of sales, operations, and inventory.
• Ability to travel and work weekends.
• Ability to lift and move up to 40 pounds.

Benefits

At Loro Piana, we believe in fostering a supportive and rewarding work environment that values our employees' well-being and growth. We offer a comprehensive range of benefits including:

• Medical, dental, and vision coverage.
• Fertility support, adoption and surrogacy reimbursement.
• Tuition reimbursement.
• 401K match.
• Headspace mental health support.
• Generous product discount.
• Exclusive LVMH discounts.
• Other tailored perks.

Pay

Annual Salary: $130,000.00 - $160,000.00