STORE MANAGER MADISON AVE. – LUXURY FOOTWEAR

The Big Opportunity

Business Development and Performance Management: Full responsibility for maximizing sales goals, P&L, operational performance and stock management for overall business unit. Analyse the business, propose and implement action plans to improve results working closely with corporate HQ.

Sales Management: Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally. Develop loyal clients, implement appropriate CRM tools and maintain client database. Act as brand ambassador to strengthen/build relationships with VIP clientele/prospect customers. Be constantly present on the sales floor, continuously motivate sales staff to meet assigned sales through an authentic client experience and communicate goal expectations.

Administrative & Operations Management: Oversee and ensure efficiency of all daily operational procedures. Manage an efficient back of house, ensuring exceptional operational support to drive sales and service. Complete all necessary administrative paperwork in a timely manner including creating staff work schedules and ensure appropriate store coverage. Control daily invoices petty cash and take necessary actions to effectively control costs and ensure efficient operation in store. Review and submit sales and operational reports to management in adherence to company’s KPIs and policies.

Visual Merchandising: Maintain merchandising standards. Work with local freelancers to achieve goals of proper window installation, store maintenance and display. Lead all visual directives ensuring mapping and floorset are properly planned, scheduled and executed seamlessly within allotted timeframe.

Team Management: Attract and recruit the best talent available in the market to ensure a winning team and create a best in class service & selling organization. Create a supportive and positive work culture to develop and motivate staff through goal setting, performance monitoring, monthly touch base meetings and storewide meetings in order to coach and deliver timely feedback. Full responsibility for training of staff, communication and adherence to policy. Establish and communicate clear expectations while holding the store team accountable for achieving all brand and performance goals.