Store Manager in Training (MIT)

Insomnia Cookies is seeking hospitality-focused individuals for a full-time hourly Store Manager in Training (MIT) position at our Richardson, TX store.

About us

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. With over 20 years of growth, our innovative bakery and delivery concept has become a cult brand known for its warm, delicious cookies delivered late into the night. We now have over 300 stores globally, an experiential flagship location in Philadelphia, and a rapidly expanding nationwide shipping and gifting portfolio.

Responsibilities

• Perform as Manager-on-Duty during scheduled shifts when the Store Ops Manager (GM) is not present
• Supervise, train, and coach 2-5 team members engaged in cookie sales and customer deliveries
• Lead new hourly staff onboarding and initial training
• Conduct initial interviews for potential new hires (Cookie Crew, Shift Leaders, and Delivery Drivers) in the manager’s absence
• Support Store Ops Manager with ordering, inventory control, and scheduling
• Hold staff accountable to Insomnia Cookies’ standards (baking, uniform, company policies, etc.)
• Ensure upselling and overall customer service excellence, including training team members to provide the best service

Requirements

• At least 1 year of experience in a supervisory role within a restaurant or retail store
• Prior experience conducting in-person interviews of hourly support staff
• Point of Sale (POS) systems experience
• Ability to utilize MS Office, Word, and Applicant Tracking Systems
• Ability to work a 4-5 day work week with 1-2 mid-to-late shifts (Thursday–Sunday)
• Must be 18 years of age or older and legally eligible for employment in the United States

Benefits

• Market-competitive hourly compensation
• Eligibility for end-of-period store bonus
• Excellent comprehensive benefits starting the 1st of the month after 60 days of employment
• $25.00 monthly cellphone stipend
• 10 days of paid vacation plus 2 paid Insomnia Personal Days of Wellness
• Job stability with a rapidly growing and reputable company
• Achievable growth and promotion opportunities
• Fun, exciting team environment
• FREE cookies with every shift

Schedule

• 4-5 day work week
• 1-2 mid-to-late shifts (Thursday–Sunday)

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications or analyzing resumes. Final hiring decisions are made by humans.