Store Manager in Training

Principle Responsibilities

• Ensure that each guest receives outstanding service by providing a welcoming and friendly environment which includes greeting and thanking every guest and ensuring all staff to do the same.
• Fosters an environment of respect, teamwork, and guest service.
• Actively recruit team members including Cashiers, Shift Managers, and Assistant Store Managers, using the tools and training provided by True North.
• Train and continue to develop team members. Direct and monitor training activities of store personnel.
• Evaluate and address employee performance issues.
• Resolve guest complaints in a timely and professional manner.
• Ensure that all merchandise is in stock, properly displayed per plan-o-gram, and correctly priced at all times.
• Review DVR system to monitor store activity and ensure that transactions are taking place in the proper manner.
• Respond quickly to all emergencies for the safety and security of guests and team members and notify the appropriate individuals.
• Ensure that all store reports and paperwork are completed in a timely fashion.
• Provide support and coverage to the store as needed, occasionally beyond regularly scheduled work times.

Essential Skills and Requirements

• Ability to effectively supervise, train and motivate others
• Communicate clearly and professionally with team members and guests.
• React calmly in the event of an emergency situation.
• Read, count, and write to accurately manage store operations.
• Take responsibility for transport of bank deposit
• Work in cold conditions for long periods of time while stocking and cleaning the cooler.
• Move or handle merchandise throughout the store generally weighing 25 pounds; occasionally lift up to 50 pounds.
• Stand for extended periods of time, up to 8 hours.
• Ability to work flexible schedule, primarily opposite of the Assistant Store Manager, which may include first, second and occasionally third shift.

Minimum Qualifications

• Must possess and maintain a valid Driver’s License.
• Must have a High School Diploma or equivalent.
• Must possess and maintain a vehicle (in order to complete banking)
• Previous experience supervising others is preferred
• Must be available to work a minimum of 45 hours per week and provide support 24 hours per day, 7 days per week by being on duty or on call.