Store Manager in Training

Job Summary

Under the leadership of Store Managers and Regional Director, the Store Managers in Training is responsible for developing critical leadership skills including overseeing and directing all aspects of store operations and personnel management. This person is required to travel, as needed, within the assigned territory to train in all key leadership skills in order to be prepared to move into a Store Manager role.

Essential Duties & Responsibilities

• Develops critical leadership skills including overseeing and directing all aspects of store operations and personnel management, including developing and cultivating a positive organizational culture.
• Handles escalated customer service matters.
• Ensures strict adherence to safety protocols throughout all operational activities.
• Develops proficiency in fiscal responsibility and managing operational costs, both labor and supplies, and managing store budgets.
• Strengthens skills related to the end-to-end people management including selection, hiring, training, onboarding, progressive discipline, and coaching of all retail store associates.
• Upholds accountability for fostering the growth and professional development of assistant store managers, guiding their progression to higher-level positions within the organization.
• Commences store operations by opening the premises, conducting cash counts, and preparing the establishment for customer engagement during regular business hours.
• Safeguards the premises by ensuring sufficient staffing levels for the day's operations, promptly arranging for replacements if necessary to maintain optimal coverage and ensure seamless store functioning.
• Concludes store operations by overseeing the closing procedures, including conducting cash counts and securely depositing funds into the designated safe.
• Generates end-of-day sales reports to facilitate financial reconciliation.
• Engages in comprehensive operational loss prevention initiatives to mitigate shrinkage risks.
• Communicates any identified losses to Store Manager and/or Regional Director and all pertinent retail leadership for timely awareness and strategic action.

Education Qualifications

• High School diploma, required.
• Associates degree, preferred.
• 3-4 years’ retail experience, with at least 1 to 2 years of supervisory experience, required.
• Demonstrates proficiency in utilizing the Microsoft Office Suite.
• Possesses adept multitasking abilities along with the capacity to provide clear directives and swiftly resolve issues, particularly within demanding environments.
• Strong oral and written communication, effective time management, and customer service skills.
• Demonstrates a keen understanding of business operations and the capacity to make decisions in real-time.
• Must possess strong interpersonal, coaching and development, and leadership skills.
• Must be adaptable to changing circumstances and be adept at managing concurrent tasks.
• Must be cross-trained in all aspects of retail associate responsibilities.
• Possession and maintenance of a valid driver’s license is required.
• Must be able to travel 50-75%.