Store Manager II - Wolfeboro Falls

About the role

The Store Manager II develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses.

Responsibilities

• Develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses.
• Leads, coaches and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals.
• Manages a medium sized store and team (based on U.S. TD Bank store levelling criteria).
• Oversees and leads a medium and/or complex and/or Denovo Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results.
• Manages multiple store locations and/or a diverse and complex customer base, if required.
• Manages the Store budget to meet expense and revenue objectives and revenue and manages expenses.
• Drives One TD - Builds and sustains awareness and engagement to increase partnership across Retail and all Lines of Business with a focus on Digital to meet and exceed goals.
• Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives.

Requirements

• Undergraduate degree or equivalent experience.
• 4+ years related experience required (retail, customer service and/or financial services industries).
• Supervisory, leadership and coaching experience required.
• Proven business development skills, including ability to conceptualize and implement strategies.
• Proven leadership and coaching experience required.
• Small Business and Consumer lending experience required.
• Deep expert knowledge of the business, banking and bank operations.
• Deep expert process management knowledge and deep expert knowledge of the risk profile for team processes supported, advanced knowledge in identifying, tracking and resolving gaps.
• Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participates in the negotiation and problem resolution where necessary.
• Manages the service and advice team promoting a positive customer and colleague experience.
• Manages the Store budget to meet expense and revenue objectives and revenue and manages expenses.
• Drives One TD - Builds and sustains awareness and engagement to increase partnership across Retail and all Lines of Business with a focus on Digital to meet and exceed goals.
• Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives.

Qualifications

• Undergraduate degree or equivalent experience.
• 4+ years related experience required (retail, customer service and/or financial services industries).
• Supervisory, leadership and coaching experience required.
• Proven business development skills, including ability to conceptualize and implement strategies.
• Proven leadership and coaching experience required.
• Small Business and Consumer lending experience required.
• Deep expert knowledge of the business, banking and bank operations.
• Deep expert process management knowledge and deep expert knowledge of the risk profile for team processes supported, advanced knowledge in identifying, tracking and resolving gaps.
• Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participates in the negotiation and problem resolution where necessary.
• Manages the service and advice team promoting a positive customer and colleague experience.
• Manages the Store budget to meet expense and revenue objectives and revenue and manages expenses.
• Drives One TD - Builds and sustains awareness and engagement to increase partnership across Retail and all Lines of Business with a focus on Digital to meet and exceed goals.
• Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives.

Skills

• People management leadership.
• Hiring the best talent.
• Setting goals.
• Developing staff.
• Managing employee performance.
• Compensation decisions.
• Handling disciplinary actions.
• People management leadership.
• Leading and motivating team members.
• Coaching, mentorship and guidance.
• Managing workforce to decision on acceptable level of risk.
• Managing multiple store locations and/or a diverse and complex customer base.
• Managing loan applications, Conditions of Lending and conducting loan closings.
• Maintaining an active registration status with NMLS.
• Financial analysis skills.
• Presentation, analytical, interpersonal and collaborative skills.
• Verbal and written communication skills.
• Notary License (preferred).

Benefits

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.

Pay

91,000 - 136,240 USD

Schedule

40 hours per week