Store Manager II - North Providence, RI

Work Location: North Providence, Rhode Island, United States of America. Hours: 40 per week.

About the role

The Store Manager II develops, leads, and contributes to the growth and profitability of Consumer Business through the management of a Store portfolio including deposits, loans, fees, and expenses. Leads, coaches, and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals.

Responsible for Store growth by focusing on deepening customer relationships, prioritizing customer needs, and referring them to the right Specialist to ensure their needs are met and the best advice is provided.

Manages a medium-sized store and team (based on U.S. TD Bank store leveling criteria). Oversees and leads a medium, complex, and/or Denovo Store while growing talent, developing skills, and achieving business results. Acts as a peer mentor to developing store managers.

Requires deep expert knowledge of the business, banking, bank operations, and process management. Provides coaching, mentorship, and guidance within their area of expertise. Oversees management of the team, making decisions on acceptable levels of risk (moderate to high). Acts as the highest point of escalation within the store for customer and internal issues.

Originates loan applications, handles Conditions of Lending, and conducts loan closings. Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).

Responsibilities

• Provides people management leadership: hiring, setting goals, developing staff, managing performance, and handling disciplinary actions.
• Manages multiple store locations and/or a diverse and complex customer base, if required.
• Achieves Store and individual performance metrics.
• Oversees workforce decisions on acceptable risk levels.
• Manages customer service and advice team to promote a positive experience for customers and colleagues.
• Leads, coaches, and develops a team on product, sales, and service strategies to improve customer experience and financial confidence.
• Handles customer problem resolution and participates in negotiations where necessary.
• Actively promotes the Bank’s brand within the community through participation in business groups, initiatives, and fundraisers.
• Builds relationships by addressing customer needs proactively.
• Ensures store premises are professional and inviting, optimizing colleague scheduling to meet customer demands.
• Oversees complex daily operational and administrative duties.
• Creates store-specific strategies to grow the business, using reporting to identify opportunities for acquiring and deepening customer relationships.
• Partners with Specialists to grow and advise new and existing customers.
• Manages the Store budget to meet expense and revenue objectives.
• Drives "One TD" by building awareness and engagement across Retail and all Lines of Business, focusing on Digital to meet goals.
• Proactively develops relationships with prospects, Personal, Small Business, and Center of Influence (COIs) to generate demand for TD products and services.
• Ensures operational excellence and due diligence for accuracy in all customer transactions.
• Follows and ensures colleagues understand and apply bank operating policies and procedures.
• Identifies and manages risks, escalating non-standard, high-risk transactions as necessary.
• Keeps abreast of emerging issues, trends, and evolving regulatory requirements.
• Maintains a culture of risk management and control, complying with Bank and industry Code of Conduct.
• Works alongside other business lines (Wealth, Business Banking) to support referrals and stay updated on market trends.
• Leads, coaches, and develops store teammates to create a consistent legendary customer experience.
• Sets targets and objectives for the team, holding them accountable for results.
• Grows team expertise to align with business and enterprise demand.
• Provides ongoing feedback, performance reviews, and manages performance activities.
• Ensures compliance with human resources policies and escalates colleague risk appropriately.
• Shares knowledge and fosters a cohesive team environment, encouraging escalation of business challenges.
• Recruits a diverse, qualified workforce to achieve business objectives.
• Acts as a brand ambassador internally and externally.

Requirements

• Undergraduate degree or equivalent experience.
• 4+ years of related experience in retail, customer service, and/or financial services industries.
• 4+ years of supervisory, leadership, and coaching experience.
• 4+ years of proven business development skills, including strategy implementation.
• Small Business and Consumer lending experience required.
• Knowledge of Bank product lines, services, Store operations, and security.
• Proven ability to manage competing priorities and align efforts to meet Store goals.
• Strong financial analysis, presentation, analytical, interpersonal, and collaborative skills.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficient with Microsoft Office suite.
• Notary License (preferred).
• Must maintain active registration with NMLS (Nationwide Mortgage Licensing System and Registry).
• Must be eligible for employment under Regulation Z of the Truth in Lending Act and the SAFE Act.
• Satisfactory results on criminal background check and credit report required by federal law.

Physical Requirements

• Domestic Travel: Occasional (1-33%)
• International Travel: Never (0%)
• Performing sedentary work: Continuous (67-100%)
• Performing multiple tasks: Continuous (67-100%)
• Operating standard office equipment: Continuous (67-100%)
• Responding quickly to sounds: Continuous (67-100%)
• Sitting: Frequent (34-66%)
• Standing: Frequent (34-66%)
• Walking: Frequent (34-66%)
• Moving safely in confined spaces: Occasional (1-33%)
• Lifting/Carrying (under 25 lbs.): Occasional (1-33%)
• Lifting/Carrying (over 25 lbs.): Occasional (1-33%)
• Squatting: Occasional (1-33%)
• Bending: Occasional (1-33%)
• Kneeling: Occasional (1-33%)
• Crawling: Occasional (1-33%)
• Climbing: Occasional (1-33%)
• Reaching overhead: Occasional (1-33%)
• Reaching forward: Occasional (1-33%)
• Pushing: Occasional (1-33%)
• Pulling: Occasional (1-33%)
• Twisting: Occasional (1-33%)
• Concentrating for long periods: Continuous (67-100%)
• Applying common sense to standardized problems: Continuous (67-100%)
• Reading, writing, and comprehending instructions: Continuous (67-100%)
• Adding, subtracting, multiplying, and dividing: Continuous (67-100%)

Pay

$91,000 - $136,240 USD per year. TD is committed to providing fair and equitable compensation opportunities. Base pay may vary based on skills, experience, job-related knowledge, geographic location, and business needs.