Store Manager I - Amherst

About the role

The Store Manager I develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses.

Leads, coaches and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals.

Responsible for the Store growth by focusing on deepening customer relationships, putting the customer first and referring them to the right Specialist to ensure we are meeting their needs and providing the best advice to customers.

Responsibilities

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Manages a small sized store and team (based on U.S. TD Bank store levelling criteria)
• Oversees and leads a small and/or complex Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results
• Accountable for achieving both Store and individual performance metrics
• Manages the service and advice team promoting a positive customer and colleague experience
• Leads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experience which includes improving overall financial confidence in both colleagues and customers
• Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participates in the negotiation and problem resolution where necessary
• Builds relationships by promoting a client/customer centered organization and proactively addresses customer needs
• Contributes to the execution and achievement of the team and the store's service customer experience targets by coaching/modeling appropriate attributes and behaviors; leads the store in the execution of advice plan/objectives
• Ensures overall colleague scheduling is optimal to meet customer demands
• Provides oversight of store premises and ensures the customer and colleague areas are professional and inviting in appearance
• Ensures the overall team providing both leadership and guidance
• Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
• Acts as a leader in the provision of One TD services to customers, demonstrating cohesive partnership for business planning and community involvement
• Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally

Requirements

• Undergraduate degree or equivalent experience
• 3+ years relevant experience required (retail, customer service, and/or financial services industries)
• Business development skills, including ability to conceptualize and implement strategies
• 1+ years leadership and coaching experience required
• Small Business and Consumer lending experience preferred
• Knowledge of Bank product lines and services as well as an understanding of Store operations and security
• Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives
• Strong financial analysis skills
• Strong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customers
• Excellent verbal and written communication skills
• Demonstrated ability to lead and motivate team members
• Proficient with Microsoft Office suite
• Notary License (preferred)

Qualifications

• Education: Undergraduate degree or equivalent experience
• Experience: 3+ years relevant experience required (retail, customer service, and/or financial services industries)

Skills

• People management leadership
• Customer service and advice team management
• Financial analysis
• Leadership and coaching
• Small Business and Consumer lending experience
• Bank product lines and services knowledge
• Microsoft Office proficiency
• Notary License (preferred)

Benefits

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.

Pay

$72,280 - $108,160 USD

Schedule

Hours 40