Store Manager, Houston Galleria

About the role

As Store Manager, you’ll be the heartbeat of your store, inspiring your team, customers, and community. Your career is your stage as you lead store operations, develop and coach your team, and elevate the client experience.

Responsibilities

• Lead Store Operations & Client Experience. Oversee all daily store operations to deliver a seamless, elevated client experience, driving sales and profitability in a dynamic, high-volume environment.
• Inspire & Develop High-Performing Teams. Lead with vision and passion to coach, inspire, and empower a diverse team, fostering growth, accountability, and exceeding performance goals.
• Recruit & Cultivate Top Talent. Attract, recruit, and onboard exceptional talent, building an inclusive team that embodies Sephora’s values and consistently delivers the signature service clients love.
• Drive Performance Through Feedback. Conduct impactful performance appraisals and provide real-time, actionable feedback and mentorship to support each team member’s career journey and engagement.
• Champion Continuous Learning. Foster a spirit of ongoing learning through thoughtful coaching, open dialogue, and providing resources to enable associates and leaders to reach their highest potential.
• Elevate Client Satisfaction. Consistently deliver outstanding service, skillfully resolve concerns, and actively drive engagement through loyalty programs and personalized experiences.
• Ensure Operational Excellence. Uphold Sephora’s standards by maintaining a visually inspiring, immaculate store environment and ensuring compliance with all policies, procedures, and brand guidelines.
• Optimize Resources & Drive Growth. Drive results by optimizing inventory and staffing resources, swiftly adapting to shifting priorities and opportunities within a vibrant, ever-evolving retail landscape.

Requirements

• Demonstrated success in high-volume, complex retail or hospitality environments, with a proven ability to set strategic direction, champion store culture, drive overall store results, and execute business plans to achieve ambitious targets.
• Strong ability to recruit, inspire, and develop top talent, fostering an energetic, collaborative atmosphere that delivers outstanding results.
• Adept at building trust, clarity, and enthusiasm not only within teams but also with senior leadership. Skilled at managing conflict, facilitating complex discussions, and ensuring alignment.
• Passion for empowering teams via mentorship, real-time coaching, feedback, and fostering a culture of learning and accountability.
• Experience creating personalized, memorable experiences for lasting loyalty and satisfaction, and balancing operations with business growth.

Location

This role requires on-site work at 5015 Westheimer, Suite 2380, Houston, TX 77056, United States.

Schedule

This role requires availability including evenings, weekends, and holidays.

Physical Requirements

• Ability to lift and carry up to 50 pounds.
• Bend and stretch to stock shelves.
• Stand and walk the sales floor for the entire shift.
• Work in a fragrance-filled environment.
• Handle and apply products to clients—with or without accommodation.

Pay

The annual base salary range for this position is $94,500.00 - $115,800.00. The actual base salary offered depends on a variety of factors, including the applicant’s qualifications, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and geographic location. Individuals employed in this position may also be eligible to earn bonuses.

Benefits

• Health. Choose a healthcare plan to fit you and your dependents' needs with medical, dental, and vision coverage. Sephora also fully covers disability and life insurance for employees.
• Wealth. Competitive 401k with 4% match, FSA and HSA programs, and a Student Debt Retirement plan where student loan payments qualify to earn the 401k match from Sephora.
• Balance. Vacation paid time off, sick paid time off, and protected leave.
• Growth. Access to training, tuition reimbursement, and leadership development.
• Perks. 30% discount on all merchandise/services, opportunities for free product or “gratis,” and flash sale discounts on LVMH brand products.
• Support. Free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Volunteer and donation matching.