Store Manager - Grand Prairie
About the role
Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Store Manager to lead its Grand Prairie store in Grand Prairie, Texas. The Store Manager will oversee the daily operation of the store including the overall management of the team, merchandise, and sales results. Reporting to the Regional Manager, this position is responsible for loss prevention compliance, human resources management, as well as visual merchandising presentation. The Store Manager will lead by example and deliver positive and inclusive client experiences which contribute to the overall commercial success.
Responsibilities
Lead team to achieve individual and team sales targets
Implement a culture that leverages on all KPls
Analyze sales figures and KPls using available data/systems to better understand performance and sales opportunities
Deliver excellence; strive to exceed the expectations of clients
Drive the team to fully embrace a clienteling culture of building strong and long-term relationships with clients
Ensure the development, implementation, and execution of company CRM initiatives by providing action plans to the team
Promote brand awareness, establish market/store presence through community engagement and store events
Manage the day-to-day operations of the store to ensure the store meets key performance indicators and profit and loss expectations
Maintain inventory accuracy and shrink rates within company standards by regularly following up with operations and implementing initiatives as needed
Maintain store operating budget while aiming to reduce overall cost
Comply with all Loss Prevention audits, cycle counts, incident reporting and inventory reconciliations to ensure annual inventory shrinkage is below company target
Oversee the processing of incoming and outbound merchandise requests and shipments
Develop accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees
Uphold company and store standards, policies and procedures
Qualifications
8+ years’ retail experience
Minimum of 3+ years’ experience managing others within a customer service environment required
Proven record of motivating, developing, and coaching team members
Strong analytical skills - ability to analyze retail KPI’s and on-floor behaviors
Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
Demonstrated verbal and written communication skills
Excellent organizational, follow-up, and time management skills
Passion for the Marc Jacobs brand and product offering
Passionate about the customer experience
Delivers Excellence - demonstrates passion and empathy, anticipates and exceeds client expectations
Cultivate an Entrepreneurial Spirit - embraces change and new opportunities while remaining true to the DNA of Marc Jacobs
Creative & Innovative - promotes curiosity, diversity and collaboration – is open to disruptive ideas
Ability to connect to the customer through excellent service, strong visual presentation and business acumen
Computer skills including operating a POS and navigating Microsoft Office suite
Must have flexibility to work a retail schedule including evenings, weekends and holidays
Skills
Passion for the Marc Jacobs brand and product offering
Passionate about the customer experience
Delivers Excellence - demonstrates passion and empathy, anticipates and exceeds client expectations
Cultivate an Entrepreneurial Spirit - embraces change and new opportunities while remaining true to the DNA of Marc Jacobs
Creative & Innovative - promotes curiosity, diversity and collaboration – is open to disruptive ideas
Ability to connect to the customer through excellent service, strong visual presentation and business acumen
Benefits
The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, we offer our employees a comprehensive benefits package including paid holidays, vacation time, sick and personal time, medical, dental and vision insurance, and 401k matching. We also offer discounts on travel, entertainment, and more through our partnership with PerkSpot. MJ employees also receive discounts on MJ products throughout the year, as well as access to discounts on other LVMH brands.
About Marc Jacobs
Marc Jacobs is a leading force in fashion, known for pioneering designs and an irreverent spirit that celebrates the everyday and the extraordinary. The brand continues to make its Marc, staying rebellious, unpredictable, and original. Our work is built upon core brand pillars: unexpected, utilitarian, urban, unisex, and unique. New York City in design and spirit, our teams thrive on relentless authenticity, a commitment to standing out, and inclusivity for all.
Additional Information
This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
EEO Statement
Marc Jacobs International is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, sex, sexual orientation, gender identity or expression, age, veteran status, national origin, religion, disability, or any other characteristic protected by federal, state or local law.