Store Manager - Golf Galaxy

About the Role

Golf Galaxy is seeking a specialty Retail Store Manager to oversee store operations.

Responsibilities

• Drive sales and profitability through customer satisfaction and report analysis
• Establish and maintain effective relationships with customers by ensuring high associate engagement and service levels
• Drive and sustain sales intensity, operations integrity and profitability within store by setting high expectations, holding staff accountable, and monitoring and measuring progress to achieve positive results
• Effectively schedule for the store, develop payroll plans, and monitor payroll daily to ensure the plan is met
• Uphold Golf Galaxy standards for merchandise presentation
• Responsible for recruitment, interviewing, and hiring across the store
• Select, on-board, empower, and develop a highly effective team of individuals
• Lead consistent evaluation and development of in-store talent
• Define a clear vision and strategy in order to communicate expectations
• Demonstrate a flexible leadership style to foster team member engagement including recognition
• Create a climate within the store in which staff are motivated to do their best, strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; and creates a feeling of belonging within the team
• Hold all team members accountable to drive results by being available, removing barriers and obstacles, facilitating change, and providing coaching/feedback related to performance
• Issue appropriate counseling and disciplinary action to associates who fail to meet our performance standards
• Drive shrink results through compliance to all guidelines involved with safety, loss prevention, and cash-handling procedures
• Ensure completion of training requirements are met across the store
• Incorporate your customer's perspective when defining success

Qualifications

• 5+ years retail management experience required; golf sales/service preferred
• Technical skills in club repair & fitting preferred
• World-class customer service skill and interpersonal/communication skills
• Strong problem-solving ability and analytical skills
• Proficiency in MS Office
• Flexible availability – including nights, weekend, and holidays

Benefits

• Opportunity to attend the annual Golf Galaxy Expo featuring the best brands in the golf industry