STORE MANAGER - FELLS POINT LOCATION

About the role

The perfect fit for our store is someone who is motivated, analytical, creative, and a great communicator. You will be building strong relationships through partnership and collaboration and must be able to handle customer issues and manager responsibilities while maintaining a cool front.

Responsibilities

• Demonstrate initiative and a sense of urgency in "selling floor readiness" prior to the store opening
• Create the best possible customer service
• Share knowledge and educate other associates on merchandise standards
• Create great long-lasting relationships with customers
• Measure and exceed customer service goals, including: customer retention, churn rate, renewals/win-backs, etc.
• Be aspirational to your customers in all aspects of culture
• Organizing inventory on sales floor, and making sure that the store is clean, presentable, and aesthetically pleasing to the client throughout the day, and especially so before store closing
• Helping with day to day zoning of employees during stores busy hours
• Assigning tasks to employees when manager isn’t on duty
• Receiving product transfers from other stores and/or new product shipments
• Twice a year after hours inventory
• Once a week small scale inventory
• Staff and schedule employees for the the Fells Point location (a month in advance)
• Merchandising store shelves and racks when new product comes in when the visual manager is not working
• Making sure the store is clean, organized and fully stocked at all times - knowing and managing store inventory alongside store manager
• Checking in with sales associates to make sure that all checklist duties are being completed and the store is being maintained appropriately.

Requirements

• A dedication to making people happy and consistently elevating the customer experience
• Familiarity with the user functionality of desktop, mobile, tablet and digital technology
• Mandatory Holiday and weekend availability
• 2+ years of retail experience
• Available shifts all days of the week
• 1+ years of manager or assistant manager experience
• Demonstrated ability to train employees and be an effective salesperson
• Strong customer service, management, and communication skills