STORE MANAGER - FELLS POINT LOCATION

About the role

The perfect fit for our store is someone who is motivated, analytical, creative, and a great communicator. You will be building strong relationships through partnership and collaboration and must be able to handle customer issues and manager responsibilities while maintaining a cool front.

Responsibilities

• Demonstrate initiative and a sense of urgency in "selling floor readiness" prior to the store opening
• Create the best possible customer service and share knowledge to educate other associates on merchandise standards
• Build great long-lasting relationships with customers
• Measure and exceed customer service goals, including: customer retention, churn rate, renewals/win-backs, etc.
• Do whatever it takes to make your customer happy and be aspirational to your customers in all aspects of culture
• Organize inventory on the sales floor and ensure the store is clean, presentable, and aesthetically pleasing throughout the day, especially before closing
• Assist with day-to-day zoning of employees during busy hours
• Assign tasks to employees when the manager isn’t on duty
• Receive product transfers from other stores and/or new product shipments
• Participate in twice-a-year after-hours inventory and once-a-week small-scale inventory
• Staff and schedule employees for the Fells Point location (a month in advance)
• Merchandise store shelves and racks when new product arrives and the visual manager is not working
• Ensure the store is clean, organized, and fully stocked at all times; manage store inventory alongside the store manager
• Check in with sales associates to ensure all checklist duties are being completed and the store is maintained appropriately

Requirements

• A dedication to making people happy and consistently elevating the customer experience
• Familiarity with desktop, mobile, tablet, and digital technology
• Mandatory holiday and weekend availability
• 2+ years of retail experience
• Available shifts all days of the week
• 1+ years of manager or assistant manager experience
• Demonstrated ability to train employees and be an effective salesperson
• Strong customer service, management, and communication skills