Store Manager - Costa Mesa

About the role

Polène Founded in 2016, Polène is a French leather goods brand that distinguishes itself through outstanding artisanal craftsmanship, producing timeless pieces with organic designs inspired directly by nature. As we continue to experience significant growth and international expansion, 2026 marks an exciting chapter: we are building a strong, expert team to drive Polène’s excellence at every organizational level. Our artistic and creative spirit elevates both our handbag and jewelry collections, supported by 800 artisans in our Ubrique, Spain workshops. Be a part of the Polène story—join us in our South Coast Plaza boutique and help us deliver an unforgettable journey at the heart of our brand, where a passionate team is dedicated to providing exceptional customer experiences. Be part of the next chapter of the Polène story as we prepare to open our Costa Mesa boutique in South Coast Plaza this fall.

Key Responsibilities

• Proactively drive sales revenue and implement action plans to boost performance and collaboration.
• Represent Polène’s excellence and champion our products in-store.
• Deliver and maintain an exceptional customer experience.
• Identify and act on market opportunities to attract new customers.
• Champion the implementation of premium CRM best practices.
• Collaborate with headquarters teams to drive operational and strategic excellence in-store.
• Aid in stock management, working closely with the stock team, and ensuring clear communication with the Procurement Officer.
• Enhance customer service processes such as repairs, warranties, returns, and exchanges to optimize efficiency and satisfaction.
• Foster a collaborative, positive working environment, embodying the DNA of Maison Polène.
• Work with the Retail Excellence and Training Manager to identify and address team training needs.
• Optimize staff management and scheduling to ensure seamless store operations.
• Participate in recruiting, onboarding, and training new employees.
• Inspire, challenge, and engage the team through dynamic daily briefings and ongoing motivation.

What We're Looking For

• Minimum 5 years’ Store Manager experience with a luxury brand.
• Strong leadership and team management skills: a natural motivator, able to unite and inspire others.
• Demonstrated abilities in business development, performance management, and organization.
• Fluent in English; additional language skills are a plus.
• Proficient in Microsoft Office and Google Workspace.

Compensation & Benefits

• Competitive salary range $85,000-$90,000, plus bonus incentive.
• Monthly ICHRA medical stipend, allowing employees to choose the plan that works best for them.
• Dental & vision insurance with employer contributions.
• 401(k) plan.
• Monthly + quarterly performance bonuses.
• Paid Time Off, including vacation and sick time.
• Employee discount on our full range of leather goods and jewelry.
• Complimentary ClassPass membership to support employee wellness, fitness, and work-life balance.
• Commuter benefits, for transit (pre-tax, where applicable).
• Opportunities for growth within our expanding U.S. retail network.
• A supportive, inclusive culture rooted in craftsmanship, creativity, and teamwork.

Equal Opportunity Employer

We are committed to fostering an inclusive, respectful workplace, and do not discriminate on the basis of race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, or any other protected characteristic as defined by law.