Store Manager - Coach Coffee Shop, Woodbury Commons

About the role

The Coffee Shop Manager oversees daily operations, including staff management, inventory control, financial performance, and exceptional customer service. This role demands strong leadership, operational excellence, and a commitment to fostering a positive team and customer experience.

Responsibilities

• Leadership & Talent Development: Recruit, train, and mentor staff, providing ongoing coaching and addressing improvement areas. Build strong relationships and promote store events and community partnerships.

• Operational Management: Monitor sales, manage budgets, control expenses, and ensure compliance with health and safety standards. Troubleshoot operational issues and maintain accurate records.

• Quality & Customer Experience: Maintain high-quality standards for coffee and food preparation, implement customer feedback, and resolve complaints promptly. Promote brand values and enhance customer loyalty.

Requirements

• Experience: 3+ years in retail or food & beverage management.

• Skills: Proficiency with POS systems and scheduling software, strong budgeting and inventory management skills, excellent customer service, leadership, communication, and organizational abilities.

• Physical Requirements: Ability to lift at least 25 lbs. regularly, climb, bend, kneel, and maneuver sales floor and stockroom.

Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k)

• Paternity and Maternity leave

• Commuter benefits

• Disability insurance

• Tuition assistance

Pay

$75,000.00 - $80,000.00

Schedule

Flexible schedule to meet business needs, including nights, weekends, and high-traffic retail days (public holidays).