store manager, Cleveland, OH Metro

About the role

We believe in creating a warm and welcoming space where every cup of coffee sparks connection. As a coffeehouse leader, you don’t just run a business—you lead a team that creates moments of connection and joy. Every day provides an opportunity to lead with craft and heart, making your coffeehouse a place where your community feels welcome.

Responsibilities

• Create and maintain a positive and inclusive environment for all customers and team members.
• Lead a team of baristas and support staff to ensure smooth operations and exceptional customer service.
• Develop and implement strategies to enhance customer loyalty and satisfaction.
• Manage inventory, ordering, and maintaining a clean and organized store.
• Collaborate with other departments to ensure seamless operations and cross-promotion of products.
• Train and develop team members to meet performance standards and foster a culture of continuous improvement.
• Ensure compliance with all health and safety regulations.

Requirements

• 3 years retail / customer service management experience or 4+ years of US Military service.
• Strong organizational, interpersonal and problem-solving skills.
• Entrepreneurial mentality with experience in a sales-focused environment.
• Strong leadership skills and the ability to coach and mentor team partners with professional maturity.

Qualifications

• Minimum High School or GED Requirements.
• Legal documentation establishing your identity and eligibility to be legally employed in the country in which you apply.
• Ability to work full time (the work regularly demands in excess of 40 hours per week) including variable hours including early mornings, evenings, weekends and/ or holidays.

Skills

• Customer service skills.
• Leadership and coaching abilities.
• Inventory management.
• Problem-solving and decision-making skills.
• Team collaboration and communication.

Benefits

• Medical, dental, and vision insurance.
• Paid parental leave.
• Discounted company stock program (S.I.P.).
• Access to the Starbucks College Achievement Plan for tuition coverage.
• Financial well-being tools.
• Access to backup care and DACA reimbursement.
• Compliance with state and local laws regarding employee leave benefits.

Pay

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity.

Schedule

The schedule for this role may vary, including early mornings, evenings, weekends, and holidays. The actual schedule will be determined during the hiring process.