Store Manager Chippewa Falls

General Function / Summary

As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Store Managers are responsible for daily operations and profitability of one or more of our retail Check ‘N Go, Allied Cash, or Cash Store locations, all part of the CNG Holdings, Inc., family of companies.

Essential Duties

• Serve and educate customers on the product portfolio by presenting all options for products and/or services to customers that meet their needs.
• Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints.
• Escalate issues to the District Director of Operations (DDO) and Corporate Office if unable to resolve the issue directly with the customer.
• Respond professionally and accurately to customers in response to general questions, customer applications, requests, customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations.
• Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements; may be responsible for bank deposits or bank pick-ups.
• Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies.
• Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend.
• Comply with federal and state regulations and Company policies and procedures. Complete compliance trainings and quarterly I Agree timely.
• Carefully coordinate operations, development, and training necessary for store achieving metric targets.
• Maintain store staff schedule and assist covering other stores within the district.
• Support store staff to ensure excellent customer service and embodiment of sales culture.
• Aid the District Director of Operations with the recruiting, selection, and onboarding of Assistant Store Managers in the district.

Minimum Education And Experience Required

• High school diploma, GED, or equivalent experience
• 2+ years of experience with sales, customer service, and cash handling
• 1+ year of supervisory experience preferred

Exceptional customer service, active listening, and verbal and written communication skills

• Proficient in Microsoft Office programs
• Ability to multitask, prioritize, work in an autonomous environment, and provide store level leadership

Physical Demands

• Call center/Retail/Office environment
• Extensive cash handling
• Extended phone usage
• Long periods of standing
• Extended viewing of computer screens and typing
• Must be able to lift up to 50lbs, with or without reasonable accommodations

Travel / Attendance

• Must be able to travel to all stores within the assigned district with personal vehicle
• May be asked to travel to neighboring districts
• May require overnight travel
• Must work assigned shifts as scheduled

Supervisory Functions

• Position may be on-site lead for one or more Assistant Store Managers

Why Choose CNG Holdings, Inc.

• CNG Holdings Inc. (CNG) is headquartered in Cincinnati, Ohio, and is a respected leader in the financial services industry.
• Through professional partnerships, CNG provides a wide range of convenient and accessible financial products and services designed to improve customers’ financial situations, thereby filling a need and delivering value to our customers.
• Our mission is to help and to educate our customers, while building and nurturing long-term relationships. We strive to make a difference in our customers’ lives and the communities we serve.
• We are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.