Store Manager- Birmingham and Tuscaloosa
Chick-fil-A Western Center Blvd · Bessemer, AL · 3 days ago
Business DevelopmentFull-time
About the Role
The Store Manager will plan and lead the daily operations of an assigned supermarket to increase store sales and profitability.
Supervisory Responsibilities
- Oversee the daily workflow of the store.
- Schedule and assign staff to ensure efficient operations and optimal customer experience.
- Recruit, hire, and train staff.
- Direct and lead store department managers in the operations of each individual department.
- Implement discipline and termination of employees by partnering with their District Manager as needed and in accordance with policy.
Responsibilities
- Develop and implement strategies to improve customer service and experience on an ongoing basis.
- Ensure consistent, efficient, pleasant customer experiences; resolve any customer service issues, complaints, or requests.
- Continually seek and identify methods to increase store sales and profitability; make recommendations and/or implement changes as appropriate.
- Develop milestones and goals for employees and ensure they are met.
- Collaborate with corporate staff to develop and implement sales goals, marketing strategies, and promotions.
- Ensure physical maintenance, safety, cleanliness, and attractiveness of the store.
- Supervise and report all inventory numbers for store departments.
- Assess periodic financial reports, evaluating performance and implementing improvements and changes as required.
- Perform other related duties as required.
Requirements
- High School Diploma or Equivalent.
- At least five years of experience in retail management, preferably in grocery, with increasing levels of responsibility.
Skills
- Exceptional customer service and managerial skills.
- Excellent verbal and written communication skills.
- Excellent organizational and time-management skills.
- Ability to prioritize tasks and delegate them when appropriate.
- Ability to understand and manage all budgets.
Physical Requirements
- Must be able to lift up to 50 pounds at times.
- Must be able to traverse and access all areas of the supermarket.