Store Manager - Billings, MT

General Responsibilities

• Recruit, hire, train, and develop a high-performing team in alignment with City Brew standards and payroll budgets.
• Lead by example in delivering exceptional guest service and product quality.
• Manage store financial performance, including budgets, labor, and cost of goods.
• Maintain strict cash handling procedures and conduct regular audits.
• Ensure cleanliness, organization, and maintenance of all store areas.
• Oversee inventory systems to maintain optimal stock levels while minimizing waste and shortages.
• Execute and support marketing initiatives, including POP placement and local store engagement.
• Ensure compliance with all company policies, procedures, and operational standards.
• Partner with the District Manager and Corporate Office on employee relations matters, including hiring, discipline, evaluations, and investigations.
• Support employee engagement and recognition initiatives.
• Communicate effectively with leadership regarding store performance, staffing, and operational needs.
• Complete all additional duties as assigned to support store success.

What We're Looking For

• Strong leadership and team development skills
• Proven ability to manage operations, budgets, and performance metrics
• Excellent communication and interpersonal skills
• Able to multitask and prioritize in a fast-paced environment
• Working knowledge of service industry operations, preferably coffee or retail
• Ability to maintain confidentiality and professionalism
• Passion for coffee and creating exceptional guest experiences

Physical Requirements

• Ability to stand for extended periods
• Ability to lift and carry store supplies and equipment
• Maintain stamina throughout scheduled shifts

Why Join City Brew?

• A welcoming team and culture built on honesty, positivity, and improvement
• Your contributions are recognized and celebrated through our Rewards & Recognition Program
• The chance to make a real impact, grow your career, and shape the future of a brand built on quality, community, and connection
• Free/discounted drinks and chance to share your love for coffee with others