store manager- Baltimore & Surrounding Areas

About the role

We believe in creating a warm and welcoming space where every cup of coffee sparks connection. As a coffeehouse leader, you don’t just run a business—you lead a team that creates moments of connection and joy. Every day provides an opportunity to lead with craft and heart, making your coffeehouse a place where your community feels welcome.

Responsibilities

• Create and maintain a positive and inclusive environment for all customers and employees.
• Lead and develop a team of baristas and support staff.
• Manage inventory and ensure smooth operations.
• Engage with customers to understand their needs and provide exceptional service.
• Ensure compliance with health and safety regulations.
• Collaborate with other departments to enhance overall customer experience.

Requirements

• 3 years retail / customer service management experience or 4+ years of US Military service.
• Strong organizational, interpersonal and problem-solving skills.
• Entrepreneurial mentality with experience in a sales-focused environment.
• Strong leadership skills and the ability to coach and mentor team members with professional maturity.

Qualifications

• Minimum High School or GED Requirements.
• Legal documentation establishing your identity and eligibility to be legally employed in the country in which you apply.
• Ability to work full time (the work regularly demands in excess of 40 hours per week) including variable hours including early mornings, evenings, weekends and/ or holidays.

Skills

• Customer service skills.
• Leadership and coaching abilities.
• Inventory management.
• Problem-solving skills.

Benefits

• Medical, dental, vision, basic and supplemental life insurance.
• Short-term and long-term disability, paid parental leave, family expansion reimbursement, and paid vacation.
• Discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools.
• Access to 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan.
• Backup care and DACA reimbursement.
• Compliance with state and local laws regarding employee leave benefits.

Pay

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity.

Schedule

The actual schedule for the successful candidate will be based on the needs of the business and may vary.