Store Manager

Job Responsibilities/Tasks

• Maintains and improves customer service through reminders, training, and action plans.
• Greet customers and clinic patients, offer assistance, and model customer service best practices.
• Resolve customer complaints and assist with special needs.
• Supervise store and pharmacy operations, including opening/closing, shift changes, and team member scheduling.
• Manage store finances, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
• Plan and implement merchandising strategies, manage inventory, and ensure compliance with laws and regulations.
• Ensure store cleanliness and maintenance, respond to emergencies, and manage staff training and development.
• Support pharmacy and clinic performance, including analyzing performance indicators and collaborating with managers.
• Identify and pursue sales opportunities to drive store and pharmacy growth.
• Manage team member performance, career progression, and compensation, fostering a positive work environment.
• Participate in training and professional development, and communicate effectively with all stakeholders.

People and Performance Management

• Assigns responsibilities, sets goals, observes performance, provides feedback, and recognizes team members.
• Makes hiring, promotion, and termination decisions, addresses issues, and engages with Employee Relations and Human Resources.
• Develops performance plans and monitors compliance with corporate policies and laws.
• Ensures compliance with all corporate policies and maintains respectful relationships with coworkers.

Training and Personal Development

• Attends company and on-the-job training to improve skills and productivity.
• Completes required training programs, including pharmacy training, and pursues certifications as required by state law.
• Maintains high personal standards and seeks self-development through continuous learning and practice.