Store Manager

Job Responsibilities/Tasks

• Maintains and improves customer service through reminders, training, and action plans.
• Greet customers and clinic patients, offer assistance, and model customer service best practices.
• Resolve customer complaints and assist with special needs.
• Supervise store and pharmacy operations, including staffing, inventory, and financial management.
• Ensure compliance with laws and regulations, including alcohol and tobacco sales.
• Manage store appearance and respond to emergencies.
• Implement District Manager feedback and manage store operations.
• Assign daily responsibilities and set expectations for team members.
• Monitor and analyze financial and performance data to increase sales and control costs.
• Analyze pharmacy and clinic performance and collaborate with managers.
• Identify sales opportunities and manage inventory levels.
• Manage team member performance, career progression, and training.
• Communicate with district, corporate, and the community.

People and Performance Management

• Manages team member performance, assigns responsibilities, and provides feedback.
• Makes hiring, promotion, and termination decisions.
• Addresses issues and disciplines team members, engaging with HR as needed.
• Develops employee performance plans and tracks progress.
• Ensures compliance with policies and laws, and promotes teamwork.

Training and Personal Development

• Participates in company and on-the-job training.
• Attends training requested by District Management and corporate.
• Completes required training programs, including pharmacy training.
• Pursues PTCB or ExCPT certification if required by state law.
• Monitors own performance and seeks self-development.