Store Manager

Job Responsibilities/Tasks

• Maintains and improves customer service through reminders, training, and action plans.
• Greet customers and clinic patients, offer assistance, and model customer service best practices.
• Resolve customer complaints and assist with special needs.
• Supervise store and pharmacy operations, including opening/closing, shift changes, and task delegation.
• Manage store finances, including register counts, withdrawals, and inventory management.
• Plan and implement merchandising strategies, analyze inventory trends, and manage receiving, stocking, and pricing of merchandise.
• Ensure compliance with laws and regulations, including alcohol and pharmacy product sales.
• Support staff in using technology systems and address system problems.
• Manage store cleanliness and maintain grounds, responding to emergencies.
• Manage operations to meet financial and performance targets, including sales and cost control.
• Analyze pharmacy and clinic performance, and support during busy periods.
• Identify and pursue sales opportunities to drive store and pharmacy growth.
• Develop and implement performance plans for team members, monitor training progress, and address disciplinary issues.
• Communicate with district, corporate, and the community, and conduct outreach activities.

People and Performance Management

• Assign responsibilities, set goals, observe performance, provide feedback, and recognize team members.
• Manage team member career progression, ensure timely completion of training programs, and make hiring/promotion/termination decisions.
• Develop performance plans and follow up according to deadlines, approve compensation, and promote teamwork.
• Monitor compliance with policies and laws, and communicate openly with team members.

Training and Personal Development

• Participate in company and on-the-job training to improve skills and productivity.
• Attend training requested by District Management and corporate, including completing Walgreens School of Operations within six months.
• Pursue PTCB or ExCPT certification if required by state law.
• Seek self-development by monitoring own performance, setting high standards, learning about retail and management, and staying updated on pharmacy fields.