Store Manager

Job Responsibilities/Tasks

• Maintains and improves customer service through reminders, training, and action plans.
• Greet customers and clinic patients, offer assistance, and model customer service best practices.
• Resolve customer complaints and assist with special needs.
• Supervise store and pharmacy operations, including staffing, inventory, and financial management.
• Ensure compliance with laws and regulations, including alcohol and tobacco sales.
• Manage store and grounds cleanliness and maintain emergency response protocols.
• Implement and manage store operations based on District Manager feedback.
• Train and develop team members, set goals, and monitor performance.
• Manage employee compensation, promotions, and terminations.
• Communicate with district, corporate, and community stakeholders.

Business Performance Management

• Analyze financial and performance data to increase sales and control costs.
• Review Key Performance Indicators (KPIs) and discuss with district management.
• Analyze pharmacy and clinic performance indicators and collaborate with managers.

People and Performance Management

• Assign responsibilities, set goals, observe performance, and provide feedback.
• Manage employee career progression and training.
• Make hiring, promotion, and termination decisions.
• Engage with Employee Relations and Human Resources as needed.
• Follow performance improvement plans and communicate regularly with team members.

Training and Personal Development

• Participate in company and on-the-job training to improve skills and productivity.
• Attend training requested by District Management and corporate.
• Pursue pharmacy technician registration/licensure and PTCB or ExCPT certification.
• Monitor own performance, set high personal standards, and seek self-development.

Basic Qualifications

• Bachelor’s degree and 3 years retail management experience, or
• High School Diploma/GED and 5 years retail management experience.
• Licensed pharmacy technician as required by state, or pharmacy assistant in WA state, or licensed RPh.
• Willingness to work flexible schedules, including extended days, evenings, and weekends.

Preferred Qualifications

• Bachelor’s Degree.
• PTCB or ExCPT Certification.
• Three years retail management experience, including supervising others, managing, and assigning work.
• Licensed pharmacy technician as required by state, or pharmacy assistant in WA state, or licensed RPh.

Benefits

The current salary range for this position is $50,000 - $120,000. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience, and other relevant factors.