Store Manager

Job Responsibilities/Tasks

• Maintains and improves customer service by monitoring and analyzing the service provided by team members.
• Greets customers and clinic patients, offers assistance, and models customer service best practices.
• Solves customer complaints and assists with special needs.
• Supervises store and pharmacy operations, including opening/closing, shift changes, and team member scheduling.
• Controls store money, manages inventory, and ensures compliance with legal and regulatory requirements.
• Ensures store cleanliness and maintenance, and responds to emergencies.
• Manages operations to meet district manager feedback and ensures compliance with company policies.
• Trains and develops team members, monitors their progress, and addresses performance issues.
• Completes special assignments and other tasks as assigned.

Daily Planning and Execution

• Assigns daily operational responsibilities and tasks to store team members and assistant managers.
• Establishes expectations and tracks performance.

Business Performance Management

• Analyzes financial and performance data to increase sales and control costs.
• Reviews Key Performance Indicators (KPIs) daily and prepares for discussions with district management.
• Analyzes pharmacy and clinic performance indicators and collaborates with managers to enhance performance.

Business Planning

• Identifies sales opportunities to drive store and pharmacy growth.

People and Performance Management

• Manages team member performance by assigning responsibilities, setting goals, and providing feedback.
• Makes hiring, promotion, and termination decisions, and engages with Employee Relations and Human Resources as needed.
• Develops employee performance plans and ensures timely completion of required training.
• Promotes teamwork and motivates team members by establishing clear expectations and communicating openly.

Training and Personal Development

• Participates in company and on-the-job training to improve skills and productivity.
• Attends training requested by District Management and corporate, including completing the Walgreens School of Operations within six months.
• Obtains pharmacy technician registration/licensure as required by state law, and pursues PTCB or ExCPT certification if required.
• Seeks self-development by monitoring own performance, setting high standards, and engaging in continuous learning.

Communications

• Serves as a liaison between district, corporate, and the store to facilitate communication, provide feedback, and implement initiatives.
• Conducts community outreach and assists in planning and attending community events.