Store Manager

Job Responsibilities/Tasks

• Maintains and improves customer service through reminders, training, and action plans.
• Greet customers and clinic patients, offer assistance, and model customer service best practices.
• Resolve customer complaints and assist with special needs.
• Supervise store and pharmacy operations, including staffing, inventory, and security.
• Manage store finances, including cash counts, withdrawals, and bookkeeping.
• Plan and implement merchandising strategies, manage inventory, and execute feedback from District Managers.
• Ensure store cleanliness and maintain repairs and maintenance.
• Comply with laws and regulations, including alcohol and tobacco sales, and ensure compliance with company policies.
• Train and supervise team members, set goals, and provide feedback.
• Develop and implement performance plans and handle hiring, promotions, and terminations.
• Communicate with district, corporate, and the community, and participate in community events.

People and Performance Management

• Manages team member performance, sets goals, and provides feedback.
• Monitors and ensures timely completion of training programs.
• Develops employee performance plans and follows up according to deadlines.
• Manages employee career progression and compensates team members appropriately.
• Promotes teamwork and motivates team members through regular communication and engagement.
• Maintains compliance with all corporate policies and applicable employment laws.

Training and Personal Development

• Participates in company and on-the-job training to improve skills and productivity.
• Attends training requested by District Management and corporate, including Walgreens School of Operations completion within six months.
• Obtains pharmacy technician registration/licensure as required by state law.
• Sets high personal standards and seeks self-development through continuous learning and practice.