Store Manager

Job Responsibilities/Tasks

• Maintains and improves customer service by monitoring and analyzing the service provided by team members.
• Greets customers and clinic patients, offering assistance with products and services.
• Models and shares customer service best practices with all team members.
• Solves customer complaints and assists in responding to special customer needs.
• Supervises store and pharmacy operations, including opening/closing, shift changes, and task delegation.
• Controls store money, manages inventory, and ensures compliance with legal and regulatory requirements.
• Ensures proper merchandising by planning and implementing displays and promotions.
• Manages store operations, ensuring compliance with all applicable laws and regulations, including alcohol and pharmacy product sales.
• Ensures staff has knowledge of computer and technology systems and supports troubleshooting.
• Completes special assignments and other tasks as assigned.

Daily Planning and Execution

• Assigns daily operational responsibilities and tasks to store team members and assistant managers.
• Sets expectations and communicates daily operational responsibilities to team members.

Business Performance Management

• Analyzes financial and performance data to increase sales and control costs.
• Reviews Key Performance Indicators (KPIs) daily and prepares to discuss with district management.
• Analyzes asset protection data and develops action plans to reduce loss.
• Analyzes pharmacy performance indicators and works with the pharmacy manager to enhance performance.
• Analyzes clinic performance indicators and works with the Clinic Coordinator/Manager to ensure performance and support.

Business Planning

• Identifies sales opportunities to ensure the growth and performance of the store and pharmacy.

People and Performance Management

• Manages team member performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback, and giving recognition.
• Makes hiring, promotion, and termination decisions.
• Addresses issues and disciplines store team members, engaging with Employee Relations and Human Resources as appropriate.
• Develops employee performance plans and follows up according to deadlines.
• Maintains compliance with all corporate policies and applicable employment laws.

Training and Personal Development

• Participates in company and on-the-job training to improve skills and productivity.
• Attends training requested by District Management and corporate, including Walgreens School of Operations completion within six months in Store Manager Position.
• Follows performance improvement plans offered by District Manager.
• Obtains pharmacy technician registration/licensure as required by state law (and pursues PTCB or ExCPT certification, as required by state).
• Seeks self-development by monitoring own performance, setting high personal standards, learning about the fields of retail and management, seeking best practices, and learning about the pharmacy.

Communications

• Serves as a liaison between district, corporate, and the store to provide a communication channel, respond to requests, provide feedback, and implement initiatives.
• Conducts community outreach and assists District Manager in planning and attending community events.

Qualifications

• Bachelor’s degree and 3 years retail management experience or High School Diploma/GED and 5 years of retail management experience.
• Licensed pharmacy technician as required by state OR pharmacy assistant in WA state OR licensed RPh as soon as possible given state law requirements, no later than 12 months from Store Manager position start date.
• Willingness to work flexible schedule including extended days, evenings, and weekend hours.