Store Manager

Job Responsibilities/Tasks

• Maintains and improves customer service by monitoring and analyzing the service provided by team members.
• Greets customers and clinic patients, offers assistance, and models customer service best practices.
• Solves customer complaints and assists with special customer needs.
• Supervises store and pharmacy operations, including opening/closing, shift changes, and task delegation.
• Manages store finances, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
• Supervises merchandising, planning and implementing displays, and managing inventory.
• Ensures compliance with laws and regulations, including alcohol and tobacco sales, and manages store cleanliness and maintenance.
• Ensures staff is proficient in computer and technology systems and addresses system issues.

Business Performance Management

• Analyzes financial and performance data to increase sales and control costs.
• Reviews Key Performance Indicators (KPIs) daily and prepares for discussions with district management.
• Analyzes pharmacy and clinic performance indicators and collaborates with managers to enhance performance.

People and Performance Management

• Manages team member performance by assigning responsibilities, setting goals, and providing feedback.
• Makes hiring, promotion, and termination decisions and addresses issues and disciplines team members.
• Develops employee performance plans and monitors their completion.
• Manages team member compensation and promotes teamwork and motivation.

Training and Personal Development

• Participates in company and on-the-job training to improve skills and productivity.
• Attends training requested by District Management and corporate, including Walgreens School of Operations completion within six months.
• Obtains pharmacy technician registration/licensure as required by state law.
• Seeks self-development by monitoring own performance, setting high standards, and engaging in continuous learning.

Communications

• Serves as a liaison between district, corporate, and the store, responding to requests, providing feedback, and implementing initiatives.
• Conducts community outreach and assists in planning and attending community events.