Jobs · Customer Service · Kentucky

Store Manager

Total Wine & More · Lexington, KY · 4 wk ago
On-siteCustomer ServiceFull-time

About the role

As Store Manager, you will grow the company brand by delivering best-in-class service and bringing to life a distinctive world of adult beverages and more for our customers. You will manage store operations and create a sales and service culture to expand our customer base and maximize profitability. Internally, you will be referred to as Store Manager and report to the District Manager. You will:

  • Drive sales and deliver against key performance metrics (KPMs)
  • Recruit, train, and manage store team, including ongoing development and disciplinary action
  • Manage day-to-day operations, including payroll, inventory, merchandising and shrink
  • Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues
  • Maintain vendor relationships to support store and inventory objectives
  • Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment

Requirements

You will come with:

  • Bachelor's degree in business administration or related field preferred
  • 4-6 years of work experience, 5+ years of proven experience in a managerial or supervisory role in a retail setting
  • Experience leading, developing and motivating a sales-focused team, big box experience preferred
  • Experience managing overall financial performance
  • Familiarity with point-of-sale systems and inventory management software
  • Ability to work a flexible schedule as business requires, including evenings and weekends

Physical requirements

Must be 21 years of age or older
Walk, bend down repeatedly, and be on feet for 8-10 hours a day
Able to safely lift, load, and handle cases and pallets
Climb ladders and lift 50 lbs. overhead and repeatedly
May be exposed to various outdoor weather conditions throughout the workday

Benefits

  • Paid Time Off (PTO)
  • Generous store discounts
  • Health care plans (medical, prescription, dental, vision)
  • 401(k), HSA, FSA, Pre-tax commuter benefits
  • Disability & life insurance coverage
  • Paid parental leave
  • Pet insurance
  • Critical illness and accident insurance
  • Discounted home and auto insurance
  • College tuition assistance
  • Career development & product training
  • Consumer classes
  • More!

Pay

The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Schedule

Flexible schedule as business requires, including evenings and weekends.

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