Store Manager

Key Responsibilities

• Recruit, train, coach, and develop a high-performing beauty sales team
• Lead by example in customer service, sales behaviors, and brand standards
• Conduct regular performance conversations, coaching sessions, and evaluations
• Foster a positive, collaborative, and accountability-driven team culture
• Create schedules and manage payroll efficiently based on business needs
• Drive store sales to achieve and exceed business goals and KPIs
• Analyze daily, weekly, and monthly sales trends to identify opportunities for growth
• Implement strategies to increase productivity, client retention, and average transaction value
• Lead team selling behaviors including upselling, cross-selling, and clienteling
• Partner with brand representatives and vendors to maximize in-store events and launches
• Deliver exceptional customer service and ensure every client receives a personalized beauty experience
• Support product recommendations, makeup application, and beauty consultations
• Resolve customer concerns professionally and effectively
• Maintain strong product knowledge across skincare, makeup, fragrance, and haircare categories
• Ensure visual merchandising standards and brand presentation are maintained at all times
• Oversee inventory management, replenishment, and stock organization
• Maintain operational excellence including POS systems, cash handling, opening/closing procedures, and compliance standards
• Ensure cleanliness, organization, and overall appearance of the store
• Support local marketing initiatives, events, and social media activities to drive traffic and engagement
• Build relationships within the local community to increase brand awareness and customer loyalty

Qualifications

• 3+ years of retail management experience, preferably in beauty, cosmetics, luxury, or specialty retail
• Proven ability to lead teams and drive sales results
• Strong passion for beauty, skincare, makeup, and customer service
• Experience with retail KPIs, sales reporting, and business analysis
• Excellent communication, leadership, and organizational skills
• Able to multitask and prioritize in a fast-paced retail environment
• Experience with POS systems and inventory management
• Social media and event experience is a plus
• Flexible schedule including weekends, evenings, and holidays as needed