Store Manager

POSITION OVERVIEW

Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.

About the role

As a Store Manager, you will be responsible for managing all aspects of the retail business, providing leadership and vision to your team to ensure that desired results are achieved. Our Store Managers oversee and direct the delivery of products, services or functions at group, regional or divisional levels of organizations all while creating and nurturing our culture of integrity, inclusion, musical passion, and respect.

Responsibilities

• Able to understand and apply key business drivers, company strategies, competition, and financial data impacting the department/organization.
• Able to evaluate and solve problems effectively.
• Understand customer service principles and provide an excellent customer experience.
• Able to connect with customers in a meaningful way and be approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers.
• Able to manage priorities, stay on track, and achieve goals, multitask, pay strong attention to detail in a fast-paced & high-urgency environment, complete tasks thoroughly in a timely manner, protect assets and people by learning and implementing protocols and complying with guidelines.
• Able to lead, manage, and mentor others, develop the skills and capabilities of direct reports to ensure goals are met, provide effective positive and constructive feedback.
• Able to achieve revenue and EBITDA targets while managing P&L, recruit, interview and hire managers and associates, train, mentor, and develop staff to reach potential in a growing company, hiring responsibilities included but not limited to; utilizing internal recruitment system, attending hiring events, and creating pipeline for all associate level roles, ensure the proper staffing and coverage is in place through correct scheduling to forecasted sales, build strategies to maintain positive Customer Satisfaction scores, maintain company and store merchandising standards, oversee efforts to consistently present an organized, clean, and fun in-store experience, foster an inclusive environment.

Requirements

• 4+ years of previous experience operating/managing in similar environments
• 2+ years of supervisory or management experience leading teams
• Intermediate proficiency with Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
• Must be able to work weekends, holidays, and evenings
• Must be able to lift up to 30 lbs.
• Up to 5% domestic travel to attend meetings and trainings

Preferences

• Bachelor's Degree
• Understanding of retail systems and processes
• Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws.