Store Manager

About the role

We are looking for a purpose-driven Store Manager to join our expanding team and become an ultimate ambassador of our brand. In this role, you will be charged with creating a highly productive environment focusing on building a motivated team, ensuring an extraordinary guest experience, and balancing other corporate priorities, focusing on strategic, operational, and leadership excellence.

Responsibilities

• Create a highly productive environment focusing on building a motivated team, ensuring an extraordinary guest experience, and balancing other corporate priorities.
• Use operational tools such as Profit and Loss Statement, Daily Business Review, Cash & Deposit Log, and Data Central scheduling and inventory management tools to achieve operational excellence.
• Maintain relationships with suppliers (inventory management, shipments, etc.), review store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement and adjust accordingly.
• Manage cash activities for the store (daily deposits, etc.). Ensure compliance with food safety guidelines in your store at all times; ensure all Team Members are in compliance as well.
• Own and promote brand standards in alignment with company vision. Ensure store appearance and cleanliness are upheld and consistent with Smoothie King brand standards.
• Drive implementation of company programs through action planning and inspiring team to meet operational standards.
• Develop local store marketing plans to support brand initiatives, including initiating community outreach through marketing and special events.
• Recognize and reinforce individual and team accomplishments by using existing tools and programs as well as finding new, creative and effective methods of recognition.
• Collaborate with Smoothie King professionals from Operations, Training, Human Resources, and Marketing to deliver the best smoothies and healthy retail products to your community.
• Provide an exceptional guest experience throughout our guest's visit. Exceptional interpersonal skills - you are energized by working with people, both guests and your team. Act with integrity, honesty, and knowledge that promote the culture, values, and mission of Smoothie King. Act with a guest comes first attitude and connecting with the guest. Discover and respond to guest needs.

Qualifications

• A high school diploma or GED is required.
• An associate or bachelor’s degree in business, hospitality management, or a similar field is preferred.
• A minimum of 2 years’ experience as a manager or supervisor of a team in a restaurant or similar type of retail customer service business.
• Basic knowledge of Microsoft Word and Excel.
• The ability to communicate effectively with guests, team members, and the community, both orally and in writing.
• Knowledgeable of general POS functionality.
• ServSafe Certification is highly preferred.