Store Manager

About the role

We are looking for a purpose-driven Store Manager to join our expanding team and become an ultimate ambassador of our brand. In this role, you will be charged with creating a highly productive environment focusing on building a motivated team, ensuring an extraordinary guest experience, and balancing other corporate priorities, focusing on strategic, operational, and leadership excellence.

Responsibilities

• Create a highly productive environment focusing on building a motivated team, ensuring an extraordinary guest experience, and balancing other corporate priorities.
• Use operational tools such as Profit and Loss Statement, Daily Business Review, Cash & Deposit Log, and Data Central scheduling and inventory management tools to achieve operational excellence.
• Maintain relationships with suppliers (inventory management, shipments, etc.), review store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement and adjust accordingly.
• Manage cash activities for the store (daily deposits, etc.). Ensure compliance with food safety guidelines in your store at all times; ensure all Team Members are in compliance as well.
• Own and promote brand standards in alignment with company vision. Ensure store appearance and cleanliness are upheld and consistent with Smoothie King brand standards.
• Drive implementation of company programs through action planning and inspiring team to meet operational standards.
• Develop local store marketing plans to support brand initiatives, including initiating community outreach through marketing and special events.
• Recognize and reinforce individual and team accomplishments by using existing tools and programs as well as finding new, creative and effective methods of recognition.
• Collaborate with Smoothie King professionals from Operations, Training, Human Resources, and Marketing to deliver the best smoothies and healthy retail products to your community.
• Provide an exceptional guest experience throughout our guest's visit.
• Exceptional interpersonal skills - you are energized by working with people, both guests and your team.
• Act with integrity, honesty, and knowledge that promote the culture, values, and mission of Smoothie King.
• Act with a guest comes first attitude and connecting with the guest. Discover and respond to guest needs.
• Maintain regular and punctual attendance.
• A bias towards actions - you do not hesitate to roll up your sleeves and do whatever it takes to get the job done.
• The desire to be coached and mentored - you see potential in yourself and enjoy growing that potential.
• An eye for detail - you know that the little things, be it cleanliness, or the extra touch can make all the difference.
• Self-starter with ability to work independently. Friendly attitude in the face of adversity. Attention to detail while working in fast-paced environment with multiple projects. Ability to work cross-functionally and to coordinate communication across diverse work groups. Ability to work the hours needed to run your store effectively, which might include a variety of days, evenings, weekends, holidays.

Qualifications

• High school diploma or GED required.
• Associate or bachelor’s degree in business, hospitality management, or similar field is preferred.
• Minimum 2 years’ experience as a manager or supervisor of a team in a restaurant or similar type of retail customer service business.
• Basic knowledge of Microsoft Word and Excel.
• Ability to communicate effectively with guests, team members, and the community, both orally and in writing.
• Knowledgeable of general POS functionality.
• ServSafe Certification highly preferred.