Store Manager

General Purpose

Responsible for all aspects of the Stores' operations. Leads the entire operation of the Store to ensure that Company standards and best practices are consistently met.

Essential Functions

• General Operating Requirements:
  • Lets all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
  • Analyzes Store reports to evaluate controllable expenses and overall Store performance.
  • Addresses any variance to Company standards with appropriate action plan, partnering with the District Manager as needed.
  • Schedules Associates to meet business objectives.
  • Accepts special assignments as directed by Leadership.
  • Administers payroll including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
• Organizational Development:
  • Recruits, hires, trains and develops Assistant Managers, Area Supervisors and non-exempt Associates.
  • Strives to reduce Store turnover by utilizing and promoting retention tools including incentive programs, recognition opportunities, contests and training. Ensures all required training courses are prioritized and completed in a timely manner.
  • Addresses personnel and performance issues including coaching, verbal and written warnings, progressive discipline and termination when needed.
  • Ensures compliance with Ross personnel policies and procedures.
  • Manages Associate Relations issues, consulting with the District Manager as needed.
  • Ensures compliance with all State, Local and Federal regulations.
• Expense Control:
  • Leads all expenditures to be within budget.
  • Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.
• Maintaining a Safe & Secure Environment:
  • Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.
  • Ensures all Associates understand and can execute emergency operating procedures.
• Customer Service:
  • Treats all Customers, Associates, and other leaders with respect.
  • Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.
  • Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
  • Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.
• Personal and Store Brand:
  • Leads all Store Associates in, and models, a professional appearance, in accordance with the Company Dress Code. Reinforces the Company Dress Code at all times.
  • Represents and supports the Company brand at all times.
  • Manages Store to ensure a clean, neat, easy to shop environment.
  • Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates.
• Merchandise Processing and In-Store Marketing:
  • Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
  • Ensures merchandise is presented and organized according to Company merchandising guidelines.
  • Urgently manages merchandise processing to the sales floor within the expected Company timeframe.
• Loss Prevention:
  • Trains Associates on Loss Prevention programs to achieve Store shortage goals.
  • Demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise.
  • Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.
  • Leads the annual inventory process including preparation and execution of inventory guidelines.
  • Marks out-of-stock policy to ensure proper administration.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Buils Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications and Special Skills Required

• Five or more years of Store management experience in a retail environment.
• Maintains a high level of Customer service.
• Demonstrates the ability to lead, manage, motivate and communicate positively to Store Associates at all levels.
• Ability to train, coach and develop Associates at all levels.
• Ability to organize and prioritize tasks necessary to accomplish goals, develop a schedule to complete tasks and execute to achieve results.
• Fluency in English.
• Exercises considerable independent judgement and discretion.
• Ability to work evenings and weekends.