Store Manager

General Purpose

Responsible for all aspects of the Stores' operations. Leads the entire operation of the Store to ensure that Company standards and best practices are consistently met.

Career growth

Develops industry leading talent because Ross grows when our people grow.

Teamwork

Works together to solve the hard problems and find the right solution.

Commitment to Diversity, Equality & Inclusion

Celebrates the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. Strives to be a positive force in our community.

Essential Functions

• Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
• Analyzes Store reports to evaluate controllable expenses and overall Store performance.
• Addresses any variance to Company standards with appropriate action plan, partnering with the District Manager as needed.
• Schedules Associates to meet business objectives.
• Accepts special assignments as directed by Leadership.
• Administers payroll including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
• Recruits, hires, trains and develops Assistant Managers, Area Supervisors and non-exempt Associates.
• Reduces Store turnover through selection, training and motivation.
• Promotes retention tools including incentive programs, recognition opportunities, contests and training.
• Addresses personnel and performance issues including coaching, verbal and written warnings, progressive discipline and termination when needed.
• Maintains compliance with Ross personnel policies and procedures.
• Manages Associate Relations issues, consulting with the District Manager as needed.
• Maintains compliance with all State, Local and Federal regulations.
• Controls expenditures to be within budget.
• Manages payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.
• Maintains a safe and secure environment.
• Treats all Customers, Associates, and other leaders with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times.
• Recognizes Associates using Company recognition programs.
• Trains Associates in Customer service programs and Merchandise Presentation programs.
• Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.
• Manages Store to ensure a clean, neat, easy to shop environment.
• Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates.
• Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
• Ensures merchandise is presented and organized according to Company merchandising guidelines.
• Urgently manages merchandise processing to the sales floor within the expected Company timeframe.
• Trains Associates on Loss Prevention programs to achieve Store shortage goals.
• Demonstrates integrity and honesty in all interactions with Associates and Customers.
• Safeguards confidential information, cash and credit card information and merchandise.
• Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.
• Manages the annual inventory process including preparation and execution of inventory guidelines.
• Maintains mark-out-of-stock policy to ensure proper administration.

Competencies

• Manages Work Processes
• Buiness Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications and Special Skills

• Five or more years of Store management experience in a retail environment.
• Maintains a high level of Customer service.
• Demonstrates the ability to lead, manage, motivate and communicate positively to Store Associates at all levels.
• Ability to train, coach and develop Associates at all levels.
• Ability to organize and prioritize tasks necessary to accomplish goals, develop a schedule to complete tasks and execute to achieve results.
• Fluency in English.
• Exercises considerable independent judgement and discretion.
• Works evenings and weekends.

Physical Requirements

• Uses all Store equipment, including PDTs, registers and PC as required.
• Spend up to 100% of working time standing, walking, and moving around the Store.
• Bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull and lift more than 25 lbs.
• Use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Perform basic mathematical calculations commonly used in retail environments.

Supervisory Responsibilities

Direct supervision of Assistant Store Manager, Area Supervisors and all Retail Associates.

Disclaimer

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.