Store Manager

PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives.

About the role

The Store Manager is responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives and financial goals, and follows company policies and procedures. They are also responsible for ensuring store team members are properly motivated and trained and that qualified team members are developed and ready to fill open positions.

Job Responsibilities

• Maintain exemplary customer service within the store and build relationships with customers so they will choose to do business with us again
• Establish a strong customer service culture
• Implement strategies to help meet store goals and objectives
• Recruit, develop, and motivate store team members who exceed internal and external customer expectations
• Ensure compliance with federal, state, and local regulations
• Analyze financial statements and trends to increase and maximize sales
• Supervise the team’s activities, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures
• Coach and develop the team per career development plans set by the District Manager
• Market within the community to increase market share and store revenues
• Resolve customer complaints if they occur
• Control labor hours, cash, and store audits
• Review all Operations Bulletins, News communications, and training to ensure the team understands current policies, procedures, and any changes
• Help maintain a neat and clean store environment for our customers and team members
• Perform other duties as assigned

Job Requirements

• A minimum of two years of management experience in industries such as hospitality, financial services, retail, and restaurant
• Ability, willingness, and comfort to engage with customers
• Strong desire to exceed corporate initiatives and inspire excellence in a team
• Excellent verbal and written communication, and presentation skills
• High-energy, collaborative leadership expertise
• Professional appearance and demeanor
• Must be honest and have integrity
• English fluency is required
• English/Spanish bilingual is a plus

Working Conditions And Physical Requirements

• Must be able to stand for extended periods
• Must be able to lift up to 15 lbs. with little assistance
• Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
• Must manage several projects at one time and handle frequent interruptions to meet the needs and requests of customers
• English fluency is required
• English/Spanish bilingual is a plus

Benefits

• Medical/dental/vision
• 401(k)
• Vacation
• Opportunities for advancement
• Ongoing training

Core Values

• Communication
• Customer Focus
• Integrity and Trust
• Teamwork
• Results

EEO Statement

We are an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace.

Reasonable Accommodations

If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at talentacquisition@pls247.com to make arrangements. The decision on granting accommodation will be made on a case-by-case basis.

City of Los Angeles Applicants Only

The Fair Chance Initiative for Hiring Ordinance requires that we disclose that qualified applicants with criminal histories will be considered for employment.

Illinois Pay Band

$49,000 - $62,100 USD