Store Manager

Key Responsibilities

• Learn to lead a confident and knowledgeable team that delivers a differentiated experience for our customers, prioritizes the customers over tasks, and delivers a welcoming and inspiring experience.
• Learn to listen and respond to internal and external customers and build strong relationships in the store, organization, and community.
• Drive change in key areas with the greatest impact on customer experience and use customer feedback to coach/recognize teams.
• Inspect store pages for accuracy to prevent any negative customer experience due to incorrect information being provided to customers.
• Manage the appearance, cleanliness, and upkeep of the retail building and equipment to deliver a differentiated customer experience.
• Create and oversee the day-to-day execution of the strategic plan, driving sales and profitability through report analysis and initiating appropriate action necessary to exceed financial goals.
• Make business decisions by assessing market competition, understanding customer insights, and leveraging company reporting.
• Demonstrate corporate citizenship by maintaining compliance with all required company directives, deadlines, publications, standards, meetings, and policies and procedures.
• Ensure compliance with all safety and security policies and procedures.
• Demonstrate a culture of ethical conduct, safety, and compliance; lead the team to work in the same way and hold others accountable to this commitment.
• Inspect all schedules for proper allocation & guidelines to support peak traffic times, key holiday events & weekends.

Operational Excellence

• Create and oversee the day-to-day execution of the strategic plan, driving sales and profitability through report analysis and initiating appropriate action necessary to exceed financial goals.
• Assess market competition, understand customer insights, and leverage company reporting to make business decisions.
• Maintain compliance with all required company directives, deadlines, publications, standards, meetings, and policies and procedures.
• Ensure compliance with all safety and security policies and procedures.
• Demonstrate a culture of ethical conduct, safety, and compliance; lead the team to work in the same way and hold others accountable to this commitment.

Associate Engagement

• Promote a FUN, inclusive, and Put People First working atmosphere that encompasses our Core Values with accountability to create a high-performing team, maintain service standards, and develop internal talent.
• Act as the cultural ambassador, create and initiate plans that drive improvements in Associate engagement and retention.
• Develop, implement, and monitor store leaders’ Individual Development Plans (IDPs) to ensure future bench strength.
• Oversee any compensation, disciplinary, or staffing/human resources-related actions by following company standards and policies.