Store Manager

What You’ll Do

• Lead and develop your team by setting the example in customer service, sales, and operations
• Drive store performance including retail sales, services, and neighbor engagement
• Analyze results and implement plans to improve productivity and profitability
• Create and manage weekly schedules to maximize team efficiency and coverage
• Recruit, hire, onboard, and develop a fully staffed, high-performing team
• Cook up feedback, training, and development for team members
• Maintain a clean, safe, and well-run store environment (animal care, safety, and operations)
• Ensure compliance with operational policies and procedures
• Build relationships within the community and support local events and partnerships
• Foster a fun, positive culture centered around pets, people, and teamwork

Requirements and Responsibilities

• 2+ years of retail leadership or store management experience
• Bachelor’s degree or equivalent work experience preferred (High School Diploma/GED required)
• Strong communication and leadership skills
• Basic proficiency with Microsoft Office or similar tools
• Ability to operate store equipment (including forklift, where applicable)
• Ability to climb ladders, bend, kneel, and lift up to 65 lbs
• Ability to work a flexible schedule, including evenings and weekends
• Reliable transportation
• Must be 18+ years old and able to meet hiring requirements set by the local franchise owner

Who is Pet Supplies Plus?

The "plus" is us, i.e., the people of our over 700+ stores, 2 distribution centers and Michigan-based headquarters. As the nation's largest independent pet store, we've made it our mission to make life easier for pet parents and to create opportunities that make life better for our team members.

While pets inspire us, it's our inclusive work environment and collaborative culture that drive us.

How We Vibe

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.