Store Manager

Job Summary

As a Retail Store Manager at Optimum, you'll oversee all daily operations of a high-volume retail store. You’ll develop and lead a team of Retail Sales Consultants, ensure world-class customer experiences, and drive strong sales performance in mobile and internet services.

Responsibilities

• Store Leadership & Operations
• Lead all aspects of daily store operations, including merchandising, inventory control, product launches, and financial oversight.
• Create a collaborative, performance-driven culture that prioritizes both sales results and customer satisfaction.
• Sales & Customer Experience
• Drive store sales by promoting Optimum's connectivity solutions.
• Deliver outstanding service by helping customers choose the best mobile and internet packages.
• Analyze store performance metrics to identify trends and improvement areas.
• Team Management & Development
• Recruit, train, coach, and develop a high-performing team.
• Provide ongoing feedback, foster accountability, and empower team members to exceed service and sales goals.
• Carry out regular performance reviews and support continuous learning.
• Collaboration & Strategy
• Work cross-functionally with the marketing team to implement local campaigns and promotions.
• Represent the store in broader business initiatives and collaborate with other leaders on performance and growth opportunities.
• Technology & Product Knowledge
• Stay up to date with new product launches, service upgrades, and technology trends.
• Educate and equip your team to confidently assist customers and maximize product adoption.

Qualifications

• Experience
• Minimum 3 years in retail or customer service management, preferably in telecommunications or a high-volume sales environment.
• Prior experience leading a team and driving sales performance.
• Skills
• Excellent communication, leadership, and coaching skills.
• Strong analytical, problem-solving, and planning abilities.
• Knowledge of mobile and internet connectivity services.
• Proficiency with Microsoft Office (Excel and Word).
• Familiarity with wireless terminology and industry trends preferred.

Additional Requirements

• Willingness to travel to multiple locations.
• Flexibility to work weekends, holidays, and varying shifts.
• Bilingual (Spanish) highly preferred.

Benefits

• Top-notch benefits: Medical, Dental & Vision Insurance from day one.
• Discounted TV/Internet/Phone Employee product benefits.
• Invest in yourself: We offer tuition reimbursement and employee referral earning opportunities.
• Comprehensive training: We'll equip you with the knowledge you need to succeed.
• Paid vacation and sick pay.
• Sales Incentive and Bonus programs for additional earning opportunities.
• Secure your future: Contribute to a 401(k) with company-matched funds.
• Continuous growth: Opportunities for career advancement within our organization.

Qualifications

• Education
• High school diploma required.
• Associate degree in Business or related field preferred.

Benefits

• Top-notch benefits: Medical, Dental & Vision Insurance from day one.
• Discounted TV/Internet/Phone Employee product benefits.
• Invest in yourself: We offer tuition reimbursement and employee referral earning opportunities.
• Comprehensive training: We'll equip you with the knowledge you need to succeed.
• Paid vacation and sick pay.
• Sales Incentive and Bonus programs for additional earning opportunities.
• Secure your future: Contribute to a 401(k) with company-matched funds.
• Continuous growth: Opportunities for career advancement within our organization.