Store Manager

Job Summary

As a Retail Store Manager at Optimum, you'll oversee all daily operations, lead a team, drive sales, and deliver exceptional customer experiences.

Responsibilities

• Lead all aspects of daily store operations, including merchandising, inventory control, product launches, and financial oversight.
• Create a collaborative, performance-driven culture that prioritizes both sales results and customer satisfaction.
• Drive store sales by promoting Optimum's connectivity solutions.
• Deliver outstanding service by helping customers choose the best mobile and internet packages.
• Analyze store performance metrics to identify trends and improvement areas.
• Recruit, train, coach, and develop a high-performing team.
• Provide ongoing feedback, foster accountability, and empower team members to exceed service and sales goals.
• Conduct regular performance reviews and support continuous learning.
• Work cross-functionally with the marketing team to implement local campaigns and promotions.
• Represent the store in broader business initiatives and collaborate with other leaders on performance and growth opportunities.
• Stay up to date with new product launches, service upgrades, and technology trends.
• Educate and equip your team to confidently assist customers and maximize product adoption.

Qualifications

• Minimum 3 years in retail or customer service management, preferably in telecommunications or a high-volume sales environment.
• Prior experience leading a team and driving sales performance.
• Excellent communication, leadership, and coaching skills.
• Strong analytical, problem-solving, and planning abilities.
• Knowledge of mobile and internet connectivity services.
• Proficiency with Microsoft Office (Excel and Word).
• Familiarity with wireless terminology and industry trends preferred.

Additional Requirements

• Willingness to travel to multiple locations.
• Flexibility to work weekends, holidays, and varying shifts.
• Bilingual (Spanish) highly preferred.

Benefits

• Top-notch benefits: Medical, Dental & Vision Insurance from day one.
• Stay connected: Discounted TV/Internet/Phone Employee product benefits.
• Invest in yourself: We offer tuition reimbursement and employee referral earning opportunities.
• Comprehensive training: We'll equip you with the knowledge you need to succeed.
• Time to relax: Enjoy paid vacation and sick pay.
• Incentives galore: Dive into our Sales Incentive and Bonus programs for additional earning opportunities.
• Secure your future: Contribute to a 401(k) with company-matched funds.
• Continuous growth: Opportunities for career advancement within our organization.

Guiding Principles

• Do What’s Right
• Drive One Optimum
• Make It Happen

Equal Opportunity Employer

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Contact Information

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity.